Turo’s top priority is the safety and security of the guests and hosts in our marketplace. That’s why we prohibit hosts and guests from requesting, accepting, or making payments outside of Turo. Accepting payment for trips and related costs through Turo offers the best protection against fraud. It allows Customer Support to verify pertinent information in the event of a dispute, no-show, or issue with a trip.
Transactions Turo is unable to guarantee or condone include, but aren’t limited to, accepting payment for the items listed below outside of Turo. Payment outside of Turo includes, but isn’t limited to, PayPal, cash, check, credit card, Square, Bitcoin, Venmo, or any other payment method. You may not accept payment outside of Turo for:
- Additional usage and late fees
- Reimbursements for incidental costs (e.g., fuel replacement, tickets, tolls, etc.)
- Trip costs
- Trip extensions
- Vehicle protection
- Guest payment to a host for a damaged Extra
- Host cash payment or reimbursement to a guest for paid parking at a delivery location
- Guest payment to a host for claims damage resolved outside of Turo
- Payments to Commercial Hosts outside of basic trip costs and extension fees. In this limited circumstance, a Commercial Host may collect payment for insurance, protection plans, CDW, claims, mileage, fuel, deposits, a young driver fee, cleaning fee, late fees, tickets, and tolls outside the Turo platform. `
Participating in a gray market transaction will void your protection plan (liability insurance and physical damage contract) for the trip in question. That includes protection for accidents, damage claims, roadside assistance, and any support we might provide in usual circumstances. When you accept payments outside of Turo, it limits our ability to monitor payments, assist in disputes, and in some situations, voids our ability to complete a transaction on your behalf. The only Turo-approved way to charge a guest for incidental costs is to complete and submit an invoice via the Reimbursement tool.