Owners who do not utilize a Turo protection package and instead opt to provide their own commercial rental insurance to their renters are required to state any and all applicable fees, policies, or requirements in their vehicle’s public description. Please note that this article applies to all vehicle owners outside the United States and select provinces of Canada (Quebec, Ontario, and Alberta), and to those owners in the United States and these provinces of Canada who decline a Turo protection plan.
All fees and policies separate from what Turo enforces and charges must be disclosed in each listing, including, but not limited to:
- Insurance costs: Protection packages, collision damage waiver (CDW) costs for both physical damage and liability insurance.
- Financial requirements or restrictions: Amount and type of deposit required, and if only credit cards are accepted
- Personally-identifiable information: Any information retained from the renter in accordance with their contracts, such as the renter’s personal insurance information, social security number, or driver’s license information
- Fees and policies: Airport fees, young driver fees and policies, applicable taxes, cleaning fines and policy, smoking fines and policy, late or early return costs, roadside assistance details and costs, delivery details and cost (if not processed via the Turo Delivery system), fuel details and requirements, mileage details and excess mileage cost (if not processed via the Turo Reimbursement tool), etc.
- Any and all procedural requirements that differ from the person-to-person Turo marketplace experience
Owners who utilize their own commercial rental liability insurance and do not update their listing accordingly may be subject to suspension from the Turo marketplace until they have updated each of their vehicles with the correct information. Any renters who encounter a vehicle with owner-provided insurance where the owner has not disclosed one or all of the fines or fees they require at the start of the trip separately from the Turo marketplace should report the incident to support.turo.com.