Upon arrival to the Turo lot, the Valet attendant will confirm your trip details and make sure that you have a valid Driver’s License. In most cases, the Valet attendant has already completed the vehicle inspection to document the fuel, mileage, and pre-existing condition of the car. Walk around the car and feel free to take any additional photos for your records.
Turo Valet uses a third-party application called Record360 to document the condition of the car. The Valet attendant takes photos, records video, and documents the fuel and mileage each time the car is checked in and out of the parking lot. There are a total of two vehicle documentation events for your trip:
- When you pick up the car from the Turo Valet lot
- When you return the car to the Turo Valet lot
You will always receive an emailed copy of the inspections when you pick up and drop off the car from the Turo Valet lot.
In addition to documenting the condition of the car, Record360 is also used to verify your Driver’s License. You will also be required to sign off on our inspection and agree to Turo’s Terms of Service. Information is stored and secured in the Record360 database; it is never shared externally.
Please note that if the vehicle owner has declined a Turo protection plan and has instead opted to provide their own commercial rental liability insurance directly to you, they may have additional fees and policies such as requiring a security deposit, and may require travelers to sign an additional contract. These items should be handled directly with the owner before the trip begins. Our valet attendants will not be able to process any of these items on the owner’s behalf.