Upon arrival to the Turo Valet lot, you will be asked to confirm your trip details, and provide your valid Driver’s License to the Valet attendant. Turo does not accept a learner’s permit, temporary license, state/country ID, or passport in lieu of a valid driver’s license. You will not be able to retrieve the car if you are unable to provide your driver’s license to the Valet attendant. Please note that the car will only be provided to the person who booked the trip.
Turo Valet uses a third-party application called Record360 to document the condition of the car. The Valet attendant takes photos, records video, and documents the fuel and mileage each time the car is checked in and out of the parking lot. There are a total of two vehicle documentation events for your trip:
- When you pick up the car from the Turo Valet lot
- When you return the car to the Turo Valet lot
You will always receive an emailed copy of the documentation when you pick up and drop off the car from the Turo Valet lot.
In addition to documenting the condition of the car, Record360 is also used to verify your Driver’s License. You will also be required to sign off on our inspection and agree to Turo’s Terms of Service. Information is stored and secured in the Record360 database; it is never shared externally.
Please note that if the vehicle owner has declined a Turo protection package and opted to provide their own commercial rental liability insurance to you, they may have additional fees and policies, such as requiring a security deposit, and may require travelers to sign an additional contract. These items should be handled directly with the owner before the trip begins. Our valet attendants will not be able to process any of these items on the owner’s behalf.