Turo Valet uses a third-party application called Record360 to document the condition of your car. The Valet attendant takes photos, records video, and documents the fuel and mileage each time your car is checked in and out of the parking lot. There are a total of four vehicle documentation events:
- When you drop off your car to the Turo Valet lot
- When the guest picks up your car from the Turo Valet lot
- When the guest returns your car to the Turo Valet lot
- When you pick up your car from the Turo Valet lot
You will always receive an emailed copy of the documentation when your guest picks up and drops off your car from the Turo Valet lot. Please let the Valet attendant know if you wish to also receive a copy of the documentation when you drop off and pick up your car.
In addition to documenting the condition of your car, Record360 is also used to inspect the Driver’s License for you and your traveler. You will also be required to sign off on our inspection and agree to Turo’s Terms of Service. Information is stored and secured in the Record360 database; it is never shared externally.
As an owner, you must review all documentation provided by the Turo Valet lot staff and report any new damage to Turo using the claims tool within 24 hours of the end of the trip for it to be eligible for consideration as a claim*. Please provide as many details as possible; photos (measured with a ruler) and video are helpful, and may expedite the claims process.
*Please note that if you are a commercial rental car company who has declined a Turo protection plan and are offering rental car liability insurance directly to your traveler, you will not have access to the Turo claims tool and must handle any damage claims directly with the traveler. Valet attendants will not be able to process any additional rental agreements, deposits, or charges for incidentals. Our Valet attendants will also be unable to verify or assist with your guests signing any additional, non-Turo contracts, and these should be completed before delivering your vehicle to the Turo lot.