The Valet attendant will complete a walk-around of your car to confirm that it’s ready to hand off to your guest. You will be notified if the Valet attendant identifies any apparent issues that may be of concern for your guest (e.g. a dash warning light is on, an electrical / mechanical issue is identified, the vehicle has excessive cosmetic damage, tires are bald, etc.). You will have an opportunity to take your vehicle and fix any outstanding issues before the start of the trip. If you are unable to resolve the issue(s) before the start of the trip, Turo reserves the right to cancel the trip, provide the guest with a full refund, and find an alternative solution to get them a different car.
Your car may also be restricted on the Turo platform until you’re able to provide a mechanic’s report showing that the issue has been resolved.
If the Valet attendant or your guest identify any general items of concern (e.g. car is advertised as convertible when it is not, vehicle listing displays features, such as a GPS or manual transmission, that are not included or standard to the car), Turo reserves the right to update your vehicle listing with the appropriate details so that future guests have the most up-to-date information. Turo also reserves the right to cancel the trip, provide the guest with a full refund, and find an alternative solution to get them a different car.