Offering discounts

How do discounts work? 

You can set 3+ day, 7+ day, and 30+ day discounts. A 3+ day discount can’t be higher than a 7+ day discount. A 7+ day discount can’t be higher than a 30+ day discount. When a guest requests a trip or trip extension of 3+ days, 7+ days, or 30+ days, we’ll apply the percentage discount to the trip price. The trip price is the sum of the daily price for each day that your vehicle is booked. Discounts apply to each day of a trip, including any days you’ve set with a custom price. 

How to set a discount

 Follow the in-app or on-web instructions below for setting a pricing discount for your vehicle: 

In the app

To set discounts in the app: 

1. Tap the car icon at the bottom.
2. Tap the vehicle you want to edit.
3. Tap “Pricing.”
4. Enter the percentage discount you want to offer.
5. Tap “Save.” 

On the web 

To set discounts on the web: 

1. Choose Vehicles from the Host hub at the top of the screen.
2. Click “Edit listing” for the vehicle. 
3. Click the Pricing tab on the left sidebar menu. 
4. Enter the percentage discount you want to offer.
5. Click “Save.” 

What if a guest shortens their trip?

If a guest received a trip discount and they shorten the trip below the discount duration threshold, they may owe an additional amount. If so, we’ll charge them the balance due and add the amount to your host earnings. 

What if a guest extends a trip? 

If you approve a guest extension of an additional number of days reaching the 3+ day, 7+ day, or 30+ day discount duration threshold, we’ll apply the discount. 

Host-given discount codes

You can encourage guests to rebook with you by sending them a discount code. Here’s how: 

1. Look for the option to send a code when we prompt you to rate your guest’s trip. 
2. Choose your preferred “percent off” amount from the options presented.
3. Tap “Submit.” 

How do host-given discount codes work?

We calculate discounts by adding up all of the prices of each day of a trip. Then we apply the percentage discount to the total to arrive at the trip price for the guest. Discount codes function the same as a reduction to the vehicle price. 

Example

Let’s say a trip costs the guest $100 (assuming no fees for simplicity's sake). And let’s say your take rate for the trip is 50%. If you’ve sent the guest a discount code for 20%, the guest would pay $80, Turo’s share would be $40, and your share would be $40. 

Conditions

Any discount code you request for Turo to send to a guest results in a unique price reduction for that guest to use to book a future trip with you. When a guest redeems the discount code, it’ll result in a decrease to the trip price. Earnings will be calculated on the discounted trip price. Discount codes are:

• one-time use only
• valid for 90 days
• valid for a trip in any of the host’s listed vehicles
• available to send only after the end of a trip

*Values are in Canadian dollars (CAD) for bookings in Canada. They’re in pounds (£) in the United Kingdom. They’re in US dollars (US$) for bookings in the United States and all other countries.