Help us keep your personal information safe and secure. If you see a suspicious looking email or website that suggests it’s affiliated with Turo, tell us and we’ll investigate.
Phishing and spoofing
Phishing emails look like official Turo emails that try to trick you into visiting a fake “spoof” website (or phone number) and providing your personal information.
If you think you have received a fraudulent email, please forward the entire email to firstname.lastname@example.org. Do not alter the subject line or forward the message as an attachment, and then delete the suspicious email from your inbox. Don’t click on any links or download any attachments within the suspicious email.
Phishing emails often lead you to a fake “spoof” website in an attempt to steal your private data. This type of website could look very unusual and not fit with what you expect from Turo, or could appear very genuine – but end up having a suspicious URL in the web address bar. If you believe you’re on a spoof website, don’t enter any information. Instead, all you have to do is copy the site's web address and paste it into an email message; send it to email@example.com. With this simple action, you'll be helping us keep our entire community safe.
We’ve assembled some useful tips for spotting fraudulent emails and websites that try to illegally obtain your private sensitive data.
Ways to identify phishing and spoofing emails include:
- Links that appear to be Turo links but aren’t. If you place your cursor over a link in a suspicious email, your email program most likely shows you the destination URL. Do not click the link, but look closely at the URL: A URL that is formatted turo.fakewebsite.com is not taking you to a location on turo.com. Just because “turo” is part of the URL does not guarantee that the site is an official Turo site.
- Requests for personal information. Turo emails will never ask you to reply in an email with any personal information such as your Bank Account Information, Credit Card information, Password, or Social Security Number.
- Urgent appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email.
- Messages about system and security updates. We will never claim the need to confirm important information via email due to system upgrades.
- Offers that sound too good to be true. We will never ask you to fill out a customer service survey in exchange for money, then ask you to provide your account number so you can receive the money.
- Obvious typos and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing, and poor visual design.
If you receive a suspicious email that uses Turo’s name, forward it to us immediately at firstname.lastname@example.org.