Suspicious charges and notifications
If a charge from Turo appears on your credit card or bank statement and you haven’t used Turo, contact us, and we’ll investigate. If you receive notification that you’ve booked a trip on Turo and you haven’t, follow these instructions to immediately try to cancel the trip. Then contact us. Reach out via support.turo.com, tap “Help” at the bottom of the screen, and follow the prompts.
Suspicious emails and fake websites
Phishing emails look like official Turo emails, but they’re not. Instead, they try to trick you into visiting a fake website or calling a non-Turo phone number. Once you do, the goal of the fraudsters is to steal your private data. A legitimate Turo email will never ask for your bank account information, credit card numbers, password, or Social Security number. It will never claim that Turo will close your account if you don’t confirm, verify, or authenticate your personal information via email. It will never claim that we need to confirm important information via email due to system upgrades. If you receive a suspicious email, forward the entire email to firstname.lastname@example.org. Don’t alter the subject line or forward the message as an attachment. Don’t click on any links or download any attachments. Delete the suspicious email from your inbox.
If you open a suspicious email, you may find yourself on a website that looks not at all like what you’d expect from Turo. Or the site might look a lot like Turo but have a suspicious URL. For example, a URL that’s formatted turo.fakewebsite.com. Just because “turo” is part of the URL doesn’t guarantee the site is an official Turo site. If you believe you’re on a fake website, don’t enter any information. Copy the site's web address and paste it into an email. Send the email to email@example.com.
Suspicious phone calls or text messages
Phishing scammers might contact you via phone or text message. They’ll pose as a representative from a legitimate institution and try to trick you into providing personal information. A common scam is for someone to call or text from a non-Turo phone number and ask you questions such as, “Are you still using your Turo account?” Or “When was the last time you used Turo?” They’re hoping you’ll give them your two-factor authentication code. Hang up or don’t reply to the text. Turo will never ask for your two-factor authentication code. We won’t ask for any personal information, such as bank account information, credit card numbers, password, or Social Security number. If you receive a suspicious phone call or text, email Turo at firstname.lastname@example.org. Create a Subject line: Suspicious phone call. In the email, explain the call or text and share any contact information that was provided.