Suspicious charges and notifications
- If you see a charge for a Turo trip on your credit card or bank statement and you haven’t used Turo, contact us, and we’ll investigate.
- If you receive notification that you’ve booked a trip on Turo and you haven’t, immediately try to cancel the trip, if you can. See our instructions for how to cancel a trip with a host. Then contact us.
Phishing emails look like official Turo emails, but they’re not. Instead, they try to trick you into visiting a fake website or calling a non-Turo phone number and providing your personal information. Once you do, the goal of the fraudsters is to steal your private data.
A legitimate Turo email will never ask you to reply with personal information such as your bank account information, credit card information, password, or Social Security number. We’ll never claim your account may be closed if you fail to confirm, verify, or authenticate your personal information via email. We’ll never claim that we need to confirm important information via email due to system upgrades.
How to report a suspicious email
If you receive a suspicious email, do the following:
- Forward the entire email to firstname.lastname@example.org.
- Do not alter the subject line or forward the message as an attachment
- Do not click on any links or download any attachments
- Delete the suspicious email from your inbox.
How to report a fake website
If you accidentally open a suspicious email, you may find yourself on a website that looks very unusual and not at all what you’d expect from Turo. Or the site might look a lot like Turo but have a suspicious URL. For example, a URL that’s formatted turo.fakewebsite.com is not taking you to a location on turo.com. Just because “turo” is part of the URL doesn’t guarantee that the site is an official Turo site. If you believe you’re on a fake website, do the following:
- Do not enter any information.
- Copy the site's web address and paste it into an email.
- Send the email to email@example.com.