An auto insurance score (AIS) assigns a level of insurance risk to each individual. In other words, it tells us how likely it is that you’ll file a claim. Turo considers AIS when evaluating new guests in the US and Canada. Doing so helps us keep our platform safe and affordable for everyone. We receive AIS from the credit reporting agency TransUnion. TransUnion uses some elements of your credit report to come up with your AIS, which is not the same as a credit score. You can learn more about AIS.
How can I resolve this issue?
If we deny you access to Turo because of a low AIS, we’ll let you know via email. Check your inbox and spam/junk mail folder for an email with the Subject line “You’re unable to book on Turo.” If you believe the score we received for you from TransUnion is incorrect, take these steps:
- Write a letter of dispute to TransUnion.
- Send the letter to the mailing address we included in your email.
- If you receive a corrected auto insurance score from TransUnion, you can submit it to us for consideration.
Turo is unable to change, overrule, or disregard a low AIS. Unless we receive a corrected, qualifying auto insurance score from TransUnion, we can’t allow you to book a car on Turo.