An auto insurance score assigns a level of insurance risk to each individual. The score is determined by a credit reporting agency, which uses some elements of your credit report to come up with the score. An auto insurance score is not the same as a credit score. You can learn more here.
To maintain the safety and affordability of our platform, Turo considers your auto insurance score when evaluating your eligibility to book a car. We receive your score from TransUnion after you grant us permission to do so during the sign-up process.
If we deny you access to Turo because of your auto insurance score, we’ll notify you via email. The email will include this subject line: “You’re unable to book on Turo.” The email will contain an address you can use to contact TransUnion if you want to dispute your score with them. Turo cannot overrule any decisions from TransUnion about your score.
If, after contacting TransUnion, you receive a corrected auto insurance score from them, you’re welcome to submit it to us. We will only reconsider your eligibility if you submit a corrected auto insurance score from TransUnion.