Am I eligible to receive loss of hosting income?
- US hosts: You’re eligible to receive loss of hosting income if you meet both of the following criteria: 1) Your vehicle is damaged on a trip for which you’ve chosen the 60 plan; and 2) You’ve chosen not to receive Replacement Vehicle Reimbursement
- UK hosts: You’re eligible to receive loss of hosting income if your vehicle is damaged on a trip for which you’ve chosen the 65 plan.
- Canada hosts: You’re not eligible to receive loss of hosting income.
- Turo doesn’t cover loss of hosting income from upcoming trips canceled due to a damage claim.
- Once the repair is complete, Turo won’t pay for any days that the car sits in the shop because you’re unable to pick it up.
- You can receive loss of hosting income for multiple cars if you have multiple vehicles undergoing repairs at once.
How is loss of hosting income calculated?
We’ll contact your shop to verify the number of days required to repair your car. We’ll compare that number to the number of hours listed on the estimate to ensure it falls within a reasonable period. We define “reasonable period “as 1 day of loss of hosting income paid for every 4 hours of labor on the estimate. If the math is uneven, we’ll round up. If the repair timetable includes any weekend days, Turo will pay you loss of hosting income for those days as well. In other words, for every 5 day period, we’ll add a weekend. The reasonable period for repairs extends up to a maximum of 30 days.
Once we’ve determined the reasonable period for your vehicle repairs, we’ll multiply your average daily earnings for the vehicle over the past 60 days by that period. We count back 60 days beginning on the day prior to the start of the trip during which the damage occurred. Total average daily earnings only include earnings from trip price.
If your vehicle doesn’t have enough trip history to generate average earnings over the last 60 days, we’ll provide you with the minimum payout of $25*. If the total average earnings that you’d be compensated is less than $25*, we’ll provide you with the minimum payout of $25*.
Your car is under the US 60 plan or UK 65 plan, was damaged during a trip, and is in the shop being repaired. You’ve earned $1,200* with the damaged vehicle over the last 60 days, starting the day before the trip during which the damage occurred.
We divide $1,200* by 60 to get $20*. The estimate for your damaged car lists 25 hours of repair. We divide 25 repair hours by 4 hours per day to determine that you’re eligible for loss of hosting income for 7 days. This is a reasonable range based on the hours listed on the estimate.
We always assume a Monday repair start and that a shop is closed on Saturday and Sunday, so no work can be done on those days. Now, instead of paying you loss of hosting income for 7 days, we’ll pay you for 9 days -- Monday through Friday, Saturday, and Sunday when the shop is closed, then the following Monday and Tuesday. We’ll credit your host earnings $180*. Total earnings: $20* x 9 days = $180*.
*Amounts are in £ for hosts in the UK. They’re in US$ for hosts in the United State