Why would Turo need additional photos to verify my information?
Our top priority is the safety and security of our platform and our community. If we’re not able to conclusively verify your identity, we’ll ask you to submit some additional photos. We may also ask for identification photos if you have an account issue due to multiple or linked accounts or due to a trust and safety issue. In some cases, if you’re booking a Super Deluxe or a Turo Go car, we may also ask for additional photos. Unless we ask you to submit photos, you don’t need to do so. Note,Turo does not accept learner’s permits.
What additional photos might I need to submit?
You’ll get an email from our Verification team or an online notification if you need to submit additional photos for approval. Reply to the email with the requested photos attached or follow the online instructions to upload photos. You can also connect with a Verification agent via chat and upload your photos in the chat session. We may ask for up to four photos:
- Your driver’s license. Allows us to verify that you have a valid license.
- A selfie of you holding your driver's license next to your face. Allows us to verify that your license is in your possession.
- Your passport, open to its ID Page. Allows us to verify your identity and eligibility if your license was issued outside of the US, Canada, Germany, or the UK.
- The payment card that you most recently uploaded on Turo. Allows us to verify that the card is in your name and in your possession.
Tips for taking verification photos
Follow these guidelines for taking additional verification photos. Doing so will help us to complete the approval process as quickly as possible.
Driver’s license photo
- Take a clear, close-up photo in which all four corners and sides of the license are visible.
- To protect your privacy, you may cover up your license number except for the last four digits, but make sure all other information on the license is visible.
Turo accepts certain temporary licenses from specific US states. Contact support if you have a temporary license and want to find out if we accept it. Your temporary license:
- must be valid at the start and through the end of the trip
- must have a photo directly on the temporary license (if not, you must also have a secondary government-issued photo ID such as an ID card or passport)
- must not have any restrictions (e.g. no “daytime driving only,” no provisional licenses, etc).
Turo accepts international driver’s permits as long as they are accompanied by a valid driver’s license issued in your country of residence.
Selfie of you holding your driver's license next to your face
- Take a clear photo of you holding your driver's license next to your face. Make sure your head and shoulders are visible and your full arm is showing, if possible.
- Be sure we can clearly see your face. Don’t wear any hats or sunglasses.
Your passport, open to its ID Page
- This is only needed if your license was issued outside of the US, Canada, Germany, or the UK.
- Take a clear, close-up photo in which all four corners and sides of the passport are visible.
The payment card, in your name, that you most recently uploaded on Turo
- A clear photo of the payment card that you most recently uploaded on Turo
- To protect your privacy, you may cover up the last four numbers on your card
- Make sure the name on the card, the expiration date, and the last 4 digits are visible.
You must upload a payment card in your name. Turo does not accept prepaid or temporary cards. If you uploaded a payment card belonging to someone else, it may significantly delay your approval or may lead to your trip being cancelled. Find out more about the payment methods we accept.
How to take verification photos
To keep the verification process moving smoothly, we suggest you follow these photo guidelines:
- Avoid using the flash setting on your camera; it tends to leave whiteout areas.
- Don’t use filters. It may look as though you’ve tampered with your documents.
- Make sure that all photos are in-focus.
- Preview the photos before you send them. Be sure you’ve fully captured and can clearly read all of the information on the documentation.
- Don’t submit any scanned documents. We can only accept photos as it allows us to confirm that the documents are in your possession.
How to submit verification photos
There are three ways you can submit your photos to Turo: 1) reaching out to a Verification agent via chat and uploading them during the chat session, 2) replying to an email from our Verification team, or 3) uploading them to the Turo website or mobile app when prompted.
Submitting via chat
Chat is the primary way that Turo accepts identity verification photos. When you reach out to a Verification agent via chat, you can upload the requested photos in the chat session.
Submitting via email
If you reply to an email we sent you, you can attach the requested photos in your reply. Do not paste your photos into the body of your email. Do not submit links to files located on your Google Drive or Microsoft OneDrive. We’re unable to view any of these kinds of submissions.
Uploading via the website or mobile app
In a few specific circumstances, the website or app will prompt you to upload identity verification photos. If that happens, we’ll show you clear instructions for doing so.
How we protect your privacy