Turo requires you to get approved before you can drive any vehicles, so we encourage you to go through this process as soon as possible to accelerate renting down the road. To do so you will need to log in to your account at Turo, go to your Account page, and follow the instructions to Get Approved to Drive at the bottom of the page under the Promo codes section.
The Approval Process will involve entering your drivers license's information and answering identity questions. Approval is usually instantaneous, although if you do not meet our eligibility requirements we’ll have to decline your membership.
Sometimes additional information is required: we ask for this documentation to verify your identity. This is to ensure the safety of both car owners and travelers on the Turo marketplace.
During the onboarding process, you may be asked for up to 4 types of photos:
- your driver’s license
- you holding your driver's license next to your face
- your passport, open to its ID Page
- the payment card that you most recently uploaded on Turo, the card must be in your name
If you need to provide any of these photos, the Website or the Turo Verification team will let you know which photos are required exactly. To get approved, please reply to the email you received with the requested photos attached. Please make sure to get the Approval process started on Turo before sending in your pictures as you might not need to do it.
Your Driver’s License
A clear, close-up photo of your driver’s license. Please cover up your license number except for the last four digits, all other details on the license must be visible. Make sure all four corners and sides are visible. This photo lets us ensure that you have a driver’s license.
Please note that Temporary Licenses, Permits or International Driver's Permits do not satisfy Turo’s license requirement.
You holding your driver's license next to your face
A clear photo of you holding your driver's license next to your face, with your head and shoulders visible. We should be able to clearly see your face: please do not wear any hat or sunglasses. If possible, include your full arm in the photo. This lets us verify that your license is currently in your possession.
Your passport, open to its ID Page
A clear, close-up photo of your passport, open to its ID Page. We only ask for passports from international applicants. Please make sure all four corners and sides are visible.
The payment card, in your name, that you most recently uploaded on Turo
A clear photo of the payment card that you most recently uploaded on Turo. The card must in your name. The name, expiration date, and last four digits of the card must be visible. Please cover up all but the last four numbers on your credit card; this helps us verify your identity and ensure you’re in possession of the card, while protecting your privacy.
Please keep in mind that the payment method you upload on Turo cannot be prepaid or a temporary card.
More information about payment methods accepted by Turo can be found here.
How to take great photos
We have a few recommendations when taking the photos:
- Take all pictures before sending them in for approval
- Make sure that all photos are in-focus
- Avoid using the flash setting on your camera, this tends to leave whiteout areas
- Preview the photos before you send them. Be sure that you can clearly read all of the information on the documentation
- Make sure that you do not have any filters set on your camera
- Know that we cannot accept any scanned documents
Identity verification helps us keep our community strong and secure. Thank you for sticking with us on this journey!
Privacy and encryption
We take privacy seriously. The information you provide during this process is governed by our Privacy Policy. We won't share any document or personal details you provide with anybody in the Turo Marketplace. Also, we will never post to your Facebook or Google without your permission.