Turo requires you to get approved before you can drive any vehicles, so we encourage you to go through this process as soon as possible to accelerate booking down the road. You’ll automatically be taken through the approval process the first time you try to book a car on Turo. If you want to get a jump on this and get approved before you try booking a trip for the first time, you will need to log in to your account at Turo, go to your Account page, and follow the instructions to Get Approved to Drive at the bottom of the page.
The Approval Process will involve entering your driver's license information and answering identity questions. Approval is usually instantaneous, although if you do not meet our eligibility requirements we’ll have to decline your membership.
Sometimes additional information is required: we ask for this documentation to verify your identity. This is to ensure the safety of both hosts and guests on the Turo marketplace. Some other situations where additional identity verification is needed are outlined here.
During the onboarding process, you may be asked for up to four types of photos:
- Your driver’s license
- You holding your driver's license next to your face
- Your passport, open to its ID Page
- The payment card that you most recently uploaded on Turo; the card must be in your name
If you need to provide any of these photos, the website or the Turo Verification team will let you know which photos are required exactly. To get approved, please reply to the email you received with the requested photos attached.
Remember: we might not need these photos! Go through the approval process on Turo first before sending photos, because you might be approved instantly! We’ll only ask for these photos if there’s a problem that we need your help to fix.
Your Driver’s License
A clear, close-up photo of your driver’s license. Please cover up your license number except for the last four digits, all other details on the license must be visible. Make sure all four corners and sides are visible. This photo lets us ensure that you have a driver’s license.
Turo typically only accepts permanent licenses. However, we do accept certain temporary licenses from specific US states. Please contact Turo if you have a temporary license and want to confirm if we accept it. Your temporary license must be valid at the start and through the end of the trip, have a photo directly on the temporary license (if not, you must also have a secondary government-issued photo ID), and must not have any restrictions (e.g. no “daytime driving only,” no provisional licenses, etc).
Please note that learning permits and International Driver's Permits do not satisfy Turo’s license requirement.
You holding your driver's license next to your face
A clear photo of you holding your driver's license next to your face, with your head and shoulders visible. We should be able to clearly see your face: please do not wear any hats or sunglasses. If possible, include your full arm in the photo. This lets us verify that your license is currently in your possession.
Your passport, open to its ID Page
A clear, close-up photo of your passport, open to its ID Page. We usually only ask for passports from applicants with licenses issued outside of the US, Canada, Germany, and the UK. Please make sure all four corners and sides are visible.
The payment card, in your name, that you most recently uploaded on Turo
A clear photo of the payment card that you most recently uploaded on Turo. The card must in your name. The name, expiration date, and last four digits of the card must be visible. Please cover up all but the last four numbers on your credit card; this helps us verify your identity and ensure you’re in possession of the card while protecting your privacy.
Please keep in mind that the payment method you upload on Turo cannot be prepaid or a temporary card.
More information about payment methods accepted by Turo can be found here.
How to take great photos
We have a few recommendations when taking these photos:
- Take all pictures before sending them in for approval
- Make sure that all photos are in-focus
- Avoid using the flash setting on your camera; this tends to leave whiteout areas
- Preview the photos before you send them. Be sure that you can clearly read all of the information on the documentation
- Make sure that you do not have any filters set on your camera
- Know that we cannot accept any scanned documents
How to submit your photos to Turo
There are two ways that you can submit your photos to Turo:
- by replying to a message from our Verification team directly via your email client
- by uploading the photos to the Turo website or app when prompted
Email is the primary way that Turo accepts Identity Verification photos. When a Verification team member emails you, simply reply to that email with the photos you’ve taken added as an attachment to your message. Do not paste your photos directly into the body of your email; we can’t see the photos that way!
The option to upload your photos to the Turo website or app is only available when the website or app prompts you. If it does ask for photos this way, it should provide clear instructions and directions; make sure you click the button confirming your photo submission. The Turo Verification team is notified once you click the button for confirmation. This option is only available in certain circumstances. Turo cannot accept photos this way if the option is not available to you!
Privacy and encryption
Identity verification helps us keep our community strong and secure. Thank you for sticking with us on this journey!