Replacement vehicles: reimbursements and courtesy cars

Replacement vehicle reimbursement for hosts in the US and Canada

Reimbursement for replacement vehicles reimburses hosts for costs incurred by booking alternate transportation while their car is in the shop due to damage that occurred during a guest’s trip with their car. Depending on the protection plan you select, hosts in the US and Canada may be eligible for replacement vehicle reimbursement while their primary vehicle is being repaired, is non-operational, or has not been returned as scheduled at the end of a trip. If you have multiple vehicles and have chosen a plan that provides reimbursement, you’ll be eligible for up to one replacement vehicle reimbursement or travel credit equivalent at any given time. If you have more than two vehicles, you’re not eligible for reimbursement for replacement vehicles unless all your vehicles are either actively booked on Turo trips or are being repaired. 

Replacement vehicle reimbursement eligibility

Hosts in the US and Canada are eligible for replacement vehicle reimbursement if they meet the following criteria: 

Hosts in the US

• If you chose the Premium or Standard plans (available before July 1, 2020) you may receive reimbursement for up to $30/day up to a  maximum reimbursement of $300 (10 days). 
• If you choose the 60 plan (available as of July 1, 2020) you may receive reimbursement for up to $50/day up to a maximum of $500 (10 days) You may receive a full $500 payout if the vehicle is deemed a total loss. If you choose to receive replacement vehicle reimbursement, you won’t be eligible to receive loss of hosting income.  
• If you choose the 70 plan (available as of July 1, 2020) you may receive replacement vehicle reimbursement, for up to $30/day up to a maximum of $300 (10 days). You may receive a full $300 payout if the vehicle is deemed a total loss. 
• You may book a replacement vehicle through Turo or use a ridesharing service (Uber, Lyft, taxi). You may also use public transportation (bus, train, subway), or rent from a commercial rental agency (e.g. Avis, Budget). 

Hosts in Canada

• If you choose the protection plan made available through Turo, you may receive replacement vehicle reimbursement of up to $75/day up to a maximum of $500.
• You may book a replacement vehicle through Turo or Intact or use a ridesharing service (Uber, Lyft, taxi). You may also use public transportation (bus, train, subway), or rent from a commercial rental agency (e.g. Avis, Budget). The option for a replacement vehicle through Intact is available only to hosts in Alberta, Nova Scotia, Ontario, and Quebec. 

How many days of replacement transportation am I eligible for? 

For hosts in the US and Canada, Turo will verify with your shop the number of days required to repair your car and compare it to the number of hours listed on the estimate to ensure it falls within a reasonable period. We define reasonable period as one day of replacement transportation for every four hours of labor on the estimate. If the math is uneven, for example 25 hours divided by 4 hours = 6.1, we’ll round up. If the repair timetable includes any weekend days, Turo will reimburse you for your replacement vehicle costs for those days as well.

How do I get reimbursed?

To receive reimbursement, hosts in the US and Canada must provide copies of detailed receipts and invoices of the amounts paid per day for the transportation option(s) selected. A Claims agent will review the documentation and provide reimbursement accordingly. 

Example

Scenario: Your car is in the shop for five days being repaired. You chose the US 60 plan and had the following transportation expenses for each of those days – $40, $55, $0, $0, $45. We’ll reimburse you $40 for the first day, $50 for the second day $0 for the third and fourth days, and $45 for the fifth day – for a total of $135. 

Courtesy cars for hosts in the UK 

UK hosts who choose the 65 plan may  be eligible for a courtesy car up to a maximum of £350 per claim if they meet all of the following criteria:

• have only one car listed on Turo
• have filed a damage claim with Turo for the car or have reported a late return
• repairs are estimated to take more then three days, or it’s been more than three days since the trip ended and the car hasn’t been returned 
• repairs are performed by a mechanic in the repair network of our claims management vendor 

The Turo claims management vendor will explain to the host which courtesy cars are available for their use and offer the cars, subject to its terms and conditions including insurance, incident and breakdown coverage, and daily mileage allowances. The host will be responsible for any additional charges incurred and additional mileage charges for exceeding the daily mileage allowance. If no car is available, Turo will provide up to £350 in Turo travel credit per claim. We’ll issue Turo travel credit incrementally for vehicles undergoing repair. We’ll issue the maximum amount up front if your vehicle is deemed to be a total loss. 

UK hosts who chose the Standard protection plan (available before September 1, 2020) are not eligible for a courtesy car. However, they may receive up to £35/day up to a maximum of £350 (10 days) in Turo travel credit through the Turo platform. Turo will issue travel credit incrementally for vehicles undergoing repair. We’ll issue the maximum amount up front if your vehicle is deemed to be a total loss. 

Commercial Hosts 

If you’re providing your own commercial rental insurance to yourself and your guests, you are not eligible to receive replacement vehicles or compensation for a replacement vehicle.