For US Owners
If you need a car while yours is being repaired, is non-operational, or has not been returned following a trip, we will provide owners who select the “Premium” or “Standard” protection packages up to $30 per day for transportation needs. This coverage is capped at a total of $300 except in the case of a missing vehicle. Please see the specific guidelines below for that situation.
The following options are available when utilizing this coverage:
- Replacement vehicle through Turo
- Ridesharing (Uber, Lyft, taxi)
- Public transport (bus, train)
- Rental vehicle from a rental agency (e.g Hertz, Avis);
- Rental through Enterprise
For all of the options above with the exception of option 5, you will need to provide detailed receipts and invoices of the amounts paid per day for the option that you select. Your agent will review your documentation and will provide reimbursement accordingly. Turo will reimburse you for a maximum of $30 per day. (For example, If you have 3 days of expenses - $25, $31 and $0 - we will reimburse you $25 for the first day, $30 for the next day and $0 for the following day, bringing the total to $55 in reimbursement) .
*Please note, vehicles rented from or trips provided by family, friends, or other known acquaintances are not eligible for coverage. We also do not provide payments for this coverage if the options outlined above are not utilized.
Please click here for more information about replacement vehicles, provided by our Insurance partner, Intact.
Non-US and Canadian Owners
If you are an owner in a country other than the United States and select provinces of Canada, Turo does not offer replacement vehicles or compensation for a replacement vehicle.