Hosts and guests should plan to take pre- and post-trip photos that document the car’s interior and exterior condition. Make sure to note any dents, scratches, cracks, etc in addition to the vehicle’s overall condition. Photos should also document the car’s cleanliness, noting any stains, spills, debris, etc, as well as the fuel/charge level, and pre- and post-trip mileage. These trip photos provide evidence in the event of an issue before, during, or after a trip. If you’re a Turo Go host, you’re not required to take pre-trip photos. Read about taking photos when hosting with Turo Go. Turo Go guests, like all guests, should plan to take pre- and post-trip photos. Read more about Turo Go for guests.
Turo uses trip photos to settle refuel issues, mileage issues, cleaning reimbursement disputes, and damage claims. Hosts and guests who do not have pre- and post-trip photos may not be eligible for physical damage claim coverage or reimbursement for post-trip costs. Trip photos also help the Turo Trust and Safety Team monitor vehicle safety and late return claims. See below for the lists of photos hosts and guests should take before and after a trip
Trip photos in app
We highly suggest that you download the Turo app on iOS or Android before your trip. The app will guide you through the types of photos you need to take and uploads them to Turo Trip photos. It’ll also place a timestamp on the photos so that any dispute can be quickly resolved. If you can’t use the Turo Trip photos feature, check that your camera accurately retains the photo metadata that shows the date and time a photo was taken.
Trip photos timing
We advise hosts to take and upload pictures to the “Trip photos” section of the trip within 24 hours of the start of the trip and within 24 hours of the return of the vehicle. We advise guests to take photos and upload photos before they begin driving the vehicle and immediately after returning the vehicle. This ensures accurate timestamps on the photos.
In order for a host’s vehicle to be eligible for damage reimbursement under a protection plan, the host must provide clear, well-lit, and detailed before and after photos that show the car’s pre-trip condition and any post-trip changes to that condition, such as damages, dirtiness, etc. Hosts should capture the same views of the car in both the pre- and post-trip photos so that it’s easy to compare the two. Host trip photos should include but not be limited to:
- Dashboard showing the fuel and mileage level
- The front and back seats, showing the cleanliness level and/or any issues with the inside of the car (stains, markings, etc.)
- Front of car showing the condition and any existing issues (dings, dents, cracks, etc)
- Sides of the car showing the condition and any existing issues (dings, dents, cracks, etc)
- Back of car showing the condition and any existing issues (dings, dents, cracks, etc)
- Underneath the front and rear bumpers and sides, showing the condition and any existing issues (scratches, cracks, etc)
- A close-up photo of any part of the vehicle that may have a pre-existing issue
Photos are required to qualify for reimbursement under a protection plan as per our host protection policy, and also required for most non-damage related reimbursement requests. See here for more details on reimbursements.
Guests must provide clear, well-lit, and detailed before and after photos that show the car’s pre-trip condition and any post-trip changes to that condition, such as damages, dirtiness, etc.
We strongly suggest guests take photos both at the start and end of the trip. Guests should capture the same views of the car in both the pre- and post-trip photos so that it’s easy to compare the two. If you’ve booked a trip in a Turo Go car, it’s essential that you take pre-trip photos documenting the car’s conditions so that you’re not responsible for pre-existing damage. Learn more about trips in a Turo Go car. Guest trip photos should include but not be limited to:
- The car’s dashboard showing the fuel and mileage level
- The area of the front and back seats showing the cleanliness and/or any issues with the inside of the car
- Wide-shot photos of the car to document cleanliness and condition (front, rear, sides)
- Close-up photos of any physical issues with the car (scratches, dents, etc)
- Close-up photos of the tires and bumpers
- Clear, well-lit photos of any part of the vehicle that may have a pre-existing issue
The guest’s trip photos are intended to properly document the car’s condition so that both parties can avoid a dispute in the event of a reimbursement request or damage claim. When in doubt, always take photos to ensure you’re protected.