Trip photos are an essential part of all Turo trips. The photos you take ensure you’re covered in the event of an issue before, during, or after a trip.
We highly suggest that you download the Turo app on iOS or Android before your first trip. The app will guide you through the types of photos you need to take and upload them to Turo Trip photos. It’s a good practice to take multiple, detailed, interior and exterior photos from all angles. It’ll also place a timestamp on the photos so that any dispute can be quickly resolved. If you can’t use the Turo Trip photos feature, please check that your camera accurately retains the photo metadata.
What are trip photos?
Trip photos are the photos you need to take of the car before and after each trip. They should document the condition of the car’s interior and exterior (dents, scratches, cracks, etc), the fuel/charge level, the mileage at the start and end of the trip, and the vehicle’s cleanliness (stains, spills, debris, etc).
Hosts are advised to take the photos and upload them to the “Trip photos” section of the trip within 24 hours of the start of the trip and within 24 hours of the return of the vehicle. Guests are advised to take the photos before they begin driving the vehicle and immediately after returning the vehicle. This ensures accurate timestamps on the trip photos!
Who’s responsible for taking the photos?
Both the host and guest are responsible for taking photos. Details below explain which type of photos are needed by each party.
In order for a host’s vehicle to be covered by Turo protection, the host must provide before and after trip photos that are clear, well-lit, and detailed that show the car’s pre-trip condition and any changes to that condition, such as damages, dirtiness, etc.
Host trip photos should include, but are not limited to:
- Dashboard showing the fuel and mileage level
- The front and back seats, showing the cleanliness level and/or any issues with the inside of the car (stains, markings, etc.)
- Front of car showing the condition and any existing issues (dings, dents, cracks, etc)
- Sides of the car showing the condition and any existing issues (dings, dents, cracks, etc)
- Back of car showing the condition and any existing issues (dings, dents, cracks, etc)
- Underneath the front and rear bumpers and sides, showing the condition and any existing issues (scratches, cracks, etc)
- A close-up photo of any part of the vehicle that may have a pre-existing issue
Be sure to capture the same views of the car in both the pre- and post-trip photos so that it’s easy to compare the two.Photos are required to qualify for Turo Protection as per our host protection policy, and also required for most reimbursement requests. See here for more details on reimbursements.
Guests must also take photos that are clear, well-lit, and detailed that show the condition in which the car was given and any changes to that condition, such as damages, dirtiness, etc. We strongly suggest guests take photos both at the start and end of the trip.
Guest trip photos should include, but are not limited to:
- The car’s dashboard showing the fuel and mileage level
- The area of the front and back seats showing the cleanliness and/or any issues with the inside of the car
- Wide-shot photos of the car to document cleanliness and condition (front, rear, sides)
- Close-up photos of any physical issues with the car (scratches, dents, etc)
- Close-up photos of the tires and bumpers
- Clear, well-lit photos of any part of the vehicle that may have a pre-existing issue
Be sure to capture the same views of the car in both the pre- and post-trip photos so that it’s easy to compare the two.
The guest’s trip photos are intended to properly document the car’s condition so that both parties can avoid a dispute in the event of a reimbursement request or damage claim. When in doubt, always take photos to ensure you’re protected.
Why does Turo need these photos?
In short - Turo uses photos to settle claims and disputes! The photos are used to settle refuel issues, mileage issues, cleaning requests, and damage claims. The photos also help the Turo Trust and Safety Team monitor vehicle safety and late return claims.