This article only applies to damage claims related to trips in the United States. For claims related to trips in Canada, check out the information from our insurance provider, Intact.
For Owners
Step 1: Turo will submit this estimate to a claims administrator with whom we have partnered. The administrator will contact the owner to collect any additional information and organize an appraisal if necessary (e.g., if an online appraisal was not already performed or sufficient). Setting up a physical appraisal usually takes about 1 to 3 business days. After the appraisal is approved by the administrator, the owner can authorize the shop to begin repairs.
- The claims administrator may facilitate a car rental while the car is being repaired (at a maximum of $30/day), or the owner may elect to receive Turo travel credit to rent a car through the marketplace.
Step 2: Payment is authorized to the owner or shop for the repairs.
Step 3: Car gets repaired and back on the road. After repairs are complete, owners should inform Turo that the car is once again available for renters.
For Renters
Step 1: If either the renter or an at-fault third party has insurance coverage, we will seek reimbursement from their insurer. Renters may be asked for assistance during this process. Renters will still be liable for associated processing fees and their personal deductible.
Step 2: Turo will charge the renter any balance due, based on the protection package selected. Please contact your assigned Turo claims representative for a more detailed explanation of how the balance due is calculated.