The owner may decide to resolve directly with the insurer for the renter or third party (in plain language, the other person who was involved in the incident). The owner needs to then notify Turo by replying to the existing email chain about the damage claim or sending an email to email@example.com. Upon receiving confirmation that the owner has worked directly with the insurer for the renter or third party to settle the claim, Turo will close out the claim. This may also save the guest Turo's $500 processing fee.
In the event that an owner decides to resolve a claim and accept payment from the renter, third party, or an involved insurance carrier, whether in full or partially, Turo’s financial responsibility for the claim is absolved. This means that Turo will not provide any coverage for items that would have been available under the owner’s selected protection plan (e.g. replacement car coverage, loss of rental income, etc). Turo will also not be responsible for any repairs that are completed that are not up to the standards of the owner once there has been any payment for those repairs.