A host may choose to resolve a claim with the guest or the other person who was involved in an accident instead of through Turo. If this does happen, the host must notify Turo in an email. Upon confirmation that the host has worked with the insurer for the guest or third party to settle the claim, Turo will close out the claim. This may also save the guest Turo’s processing fee, the amount of which differs per region.
US hosts: Email claims@turo.com
Canadian hosts: Email claims+ca@turo.com
German hosts: Email schaden@turo.com
UK hosts: Email claims-uk@turo.com
In the event a host decides to resolve a claim and accept payment from the guest, third party, or an involved insurance carrier, whether in full or partially, Turo’s financial responsibility for the claim is absolved. This means that Turo will not provide any coverage for items that would have been available under the host’s selected protection plan (e.g. replacement car coverage, loss of rental income, etc). Turo will also not be responsible for any repairs that are completed that are not up to the standards of the host once there has been any payment for those repairs.