How to drop a damage claim
Hosts can drop a damage claim at any time by sending us an email with the subject line “Dropped Claim.” Send your email:
- In the US: firstname.lastname@example.org
- In Canada: email@example.com
- In Germany: firstname.lastname@example.org
- In the UK: email@example.com
Once a claim is dropped, it cannot be reinstated. Turo will have no obligation to pay the host.
How to drop a “resolve independently” claim
Hosts who are working with their guests to independently resolve a claim should notify their guests of their decision to drop the claim. That decision and all interactions between parties who choose to “resolve independently” are strictly between them. Read more about resolve independently claims.