Hosts may choose to drop a damage claim at any time by sending us an e-mail with the subject line “Dropped Claim.”
In the US: firstname.lastname@example.org
In Canada: email@example.com
In Germany: firstname.lastname@example.org
In the UK: email@example.com
Once a claim is dropped, it cannot be reinstated, and Turo will have no obligation to pay the host.
What if a host and guest are working out a claim directly with one another?
Hosts who are working out a claim directly with their guests may drop the claim at any time by notifying the guest of their decision. That decision and all interactions between hosts and guests who choose to “work it out” are strictly between those two parties.
If the host and guest initially chose to work it out directly, they have 15 days from the trip’s scheduled end date to change their minds and ask Turo to process the claim instead. If neither the host nor the guest contacts Turo after 15 days, this type of claim will no longer be eligible for Turo’s protection, and the claim cannot be reinstated. You can read more about “work it out” claims here.