- Renters are financially responsible for physical damage to the owner’s vehicle.* Depending on which level of protection they’ve selected (Decline, Basic, or Premium), they can limit their out-of-pocket financial exposure. See here for a detailed description of our protection plans.
- In the case of a collision, the renter remains financially responsible for 100% of the costs associated with the damage to the owner's car until (and unless) a third party has accepted full responsibility and wholly satisfied all financial obligations relating to the incident.*
- Turo always stands ready to be responsible to the owner* for any eligible claim, and will take it upon itself to collect any appropriate amounts from renter if necessary. Renters are responsible for claims processing fees of up to $500, in addition to any appraisal fees, unless the owner decides that they do not want to process a claim through our system.
* Note that if the vehicle in question is a vehicle where the owner is providing their own commercial rental insurance, Turo does not provide insurance or protection to the vehicle or their renters, and the owner’s own insurance and protections will apply. These protections and insurance may differ, and Turo does not provide support for damage claims, accidents, or other financial obligations or issues in these circumstances.