In a word, yes!
As a critical step in our Trust & Safety procedures, you must confirm the identity of your guest and the validity of their driver’s license. An identification card (regardless of issuer) is not sufficient — he or she must be licensed to drive a motor vehicle.
When you meet your guest, please ask to see their driver’s license, and ensure that:
- The name matches the name on the trip.
- The license is valid, is not a paper, temporary or interim license, has not expired, and has not been tampered with.
- The photo correctly matches the person presenting it, particularly when compared against the date of birth.
To make things easier, follow the guided handoff process in the Turo app on your mobile phone. We’ll walk you through all the important parts of the key exchange, including checking your guest’s driver’s license, so you don’t miss anything. Sometimes your guest may go by a different name than the one on their license. We’ll show you their legal name and date of birth that should be appearing on the license to confirm their identity.
We recommend taking a photo of the license when you meet your guest (simply ask, “May I please take a picture of your license?”), but obscure the leading digits of the driver’s license number, for privacy reasons. Please note that you should only take this photograph, if you decide to do so, in person when you meet with your renter at the start of the trip and after obtaining their permission.
If you have questions about determining validity of the license, please consult this FAQ to learn more about IDs. If you’d like to use an app to help, many are available, including this one for iOS and Android.
If you have any concerns about the validity of the license, or the identity of the person presenting it, please call our support line during business hours. You should never hand over your keys if you’re not comfortable with the validity of the license or the identity of the individual. Sometimes asking for additional identification may help reassure you — don’t be shy about safety.