Where to find the Reimbursement tool
Access the Reimbursement tool from a Trip Details page. To find the tool:
- Go to your Trips tab
- Select the “History” tab
- Open any trip from the last 90 days
- Click the button for “Request reimbursement” to open the tool
- The “Request reimbursement” button won’t appear on trips that are older than 90 days
What you can use the Reimbursement tool for
Here’s an at-a-glance look at what you can and cannot use the Reimbursement tool for.
Use the Reimbursement tool
Do not use the Reimbursement tool
Each request works a bit differently, but all issues should be reported within 72 hours of the trip end time (and photographed within 24, if applicable), with the exception of tickets and tolls. You can read the specifics about each kind of request here.
Once you submit a request, your guest has 72 hours to review it and respond. They can make a payment any time in that 72-hour window. To help prompt a quick response, send your guest a message to let them know exactly what the reimbursement is for. Make sure you’ve uploaded the relevant pre- and post-trip pictures to the Trip Photos section of that trip. If they don’t respond after 72 hours, the request will resolve automatically, and we’ll issue your reimbursement. In either case, your reimbursement will appear in your next host earnings statement.
Your guest can dispute a request, at which point Turo will step in. You can read about reimbursement request disputes here.
* Values are in CA$ for trips in Canada, € (euros) for trips in Germany and all countries in the eurozone, £ (pounds) for trips in the United Kingdom, and US$ for trips in the United States and all other countries.