We always expect owners to honor confirmed trips, but we also understand that trips occasionally need to be cancelled for reasons outside an owner’s control. For such instances, owners are able to cancel booked trips on the website when absolutely necessary.
When a booked trip is cancelled by an owner, you’ll receive a full refund. You’ll be notified via email as soon as the owner cancels so that you can book another car promptly through the marketplace. In some cases, our customer support team may reach out to provide further assistance. If you need immediate assistance and your trip is in the United States, give us a call at 1-866-735-2901 and we’d be happy to help! If your trip is in Canada, please call 1-888-391-0460 and we'll be ready to assist!
Given the severe impact that owner cancellations can have, Turo has a strict owner cancellation policy in place to ensure that owners honor booked trips.