We do our best to ensure hosts don’t cancel trips except in cases of emergency. If a host cancels your trip, we’ll help you rebook quickly with a similar car from a trusted host. If we can’t find a replacement you’re happy with or if you decide not to rebook, we’ll issue you a full refund.
How to rebook
Exact vehicle matches available
- View the cancelation notification you received in your Trips “Activity” tab.
- Tap “View vehicles” to see similar vehicles that match your trip dates and times.
- We’ll suggest vehicles that are at or near your original location.
- We’ll only show vehicles hosted by the most-responsive and highly rated hosts.
- You’ll see the amount deducted from the cost of your new trip at checkout.
- We’ll also show you any additional amount due.
- If your new trip costs less than your canceled trip, we’ll auto-refund you the difference.
- Most banks take 3–5 business days to process refunds, although some take as many as 10 days.
No exact vehicle matches available
If we can’t find any vehicles that exactly match your travel dates and times, you can:
- search with different dates and/or times
- get help from a member of our Cancellations team
- request a full refund
If you decide not to rebook your trip, you can request a refund right away.
- Access the rebooking tool.
- Follow the link in the cancellation email or push notification you receive, OR
- Go to the “History” tab on your Trips page and open the cancelled trip.
Flight delays and cancellations
Your host may still be able to accommodate you if your flight is delayed or canceled.
How to handle host requests to cancel
If a host can’t honor your booked trip, they should be the one to cancel. If you cancel, you may be charged a cancellation fee. If you’re worried your host needs to cancel but hasn’t done so yet, contact us.
We follow up with hosts who cancel trips and enforce a strict host cancellation policy. We remove from Turo hosts who make a habit of canceling.