We do our best to ensure that owners honor every booked trip, but we also understand that these are your personal vehicles and that things can come up.
In the event that you need to cancel a booked trip, we ask that you notify the traveler via on-site messaging at least 72 hours in advance and cancel through our website.
If you cancel a trip, you will have 24 hours to re-book another trip with the traveler, otherwise a notice will be placed on your Review section about the cancellation.
Cancellations can have a significant impact on a traveler’s pre-existing plans, so owners are subject to a $50 fine if they do not cancel on time.
Please note that encouraging your traveler to cancel the trip when the traveler does not wish to cancel -- in short, asking your traveler to cancel for your own purposes -- is prohibited.