We understand that sometimes the unexpected might happen during a trip — you may forget to fill up the gas tank, or perhaps you drove farther than the included miles or kilometres. Fortunately, our Reimbursement tool makes it easy for travelers to pay owners directly.
Within 72 hours of the trip end, owners are able to request funds from you for fuel level discrepancies and extra mileage. Within 30 days of the trip end, owners can request funds for tickets and tolls. You’ll receive a notice via email when an owner has requested reimbursement. You can pay the owner directly through our website or message the owner to dispute it. Owners are also able to withdraw requests should the two of you agree upon a different amount after speaking. However, if you don’t dispute or respond to the request within 72 hours, the request will automatically resolve for the owner and you will be charged the requested amount.
So whether you drove through that toll booth or drove farther than expected, we encourage you to let the owner know so you can make a quick payment through our site after your trip ends. The owner will keep 100% of the cost they request from you (with the exception of mileage costs), but there is a 3% surcharge which goes directly to covering the cost of the transaction.
For cleaning fees, late fees, or anything else, shoot us a quick message and we’d be happy to help you!
If you need to file a damage claim or report an accident, please use our Resolutions tool.
If you are using owner-provided insurance (e.g., if you are using Turo in a country outside of the US or select provinces of Canada, or if you are within those areas but have declined Turo’s protection), Turo offers limited assistance with additional tolls. However, owners may still file for reimbursements for parking tickets and tolls through Turo by using the Reimbursement tool, or by contacting the traveler directly for reimbursement. For more information on owner-provided insurance, please check out this article.