Rideshare to the Turo Valet lot near SFO
The Turo Valet lot near SFO is open from 6:00 am to 10:00 pm every day. Complimentary transportation to the lot will be requested for you by Turo. After you have collected your bags, please go to the Departures Level at SFO and request your ride using the following instructions:
- Text the keyword “TURO” to (650) 900-4714
- When prompted, text your terminal number, door number, and number of guests in your party
- A Turo Valet attendant will request a rideshare vehicle, and text you the driver’s details and provide an ETA for your pickup
- If you are unable to send and receive text messages, please call the Turo Valet lot at (650) 826-9761.
Shuttle service from LAX Airport to the Turo Valet lot
International phone numbers: Please call us at (310) 227-6998 to request the shuttle.
The LA lot is open from 6:00 am to 10:00p m every day.* Complimentary shuttle service is provided by the Custom Hotel. The shuttle runs every 45 minutes, and requires that you use their automated system to request your ride. Please note that traffic in and around LAX may delay your pick up during peak hours. Please give us a call at (310) 227-6998 if you need to reach the Turo LAX team. You can see the current shuttle departure times here.
- Once you have arrived at LAX and retrieved your bags, please text "SHUTTLE" to (310) 961-4115.
- When prompted, text the terminal number where you are located, and the number of people in your party. (For example: Terminal 3, 2 people)
- Please wait under the red “Hotel and Courtesy Shuttles” sign on the arrivals level. Click on the link provided by the automated system to track the shuttle. Look for the white van marked “Custom Hotel”.
- Once you have arrived at the Custom Hotel, proceed towards the back of the property to the parking spaces labeled "Valet Only"; a Turo team member will be there to assist you.
If you have to wait longer than 15 minutes please call us at (310) 227-6998 and we will do our best to pick you up sooner.
*If you think that you will not be able to pick up or drop off the car during business hours, please contact the owner so that they can make different arrangements to meet with you.