Guests are required to return your car at the scheduled end time of the trip and to inform you if they are running late.
You should be in touch with your guest to ensure that your car has been returned to the Valet lot at the end of the trip. The Turo Valet attendant will send you a copy of the vehicle inspection to confirm that your vehicle has been returned and is ready for pick-up. If you have not heard from your guest, or if you have not received the vehicle inspection within 30 minutes after the trip has ended, please contact the Turo Valet lot for further assistance. We encourage you to first contact your guest to see why they’re late and when you can expect your car back. And don’t worry — while the guest’s insurance and protection may be impacted because of the late return, your protections as an owner remain unaffected if you have selected a Turo protection plan.
Our customer support team will also be available during business hours should you need assistance contacting your guest.
Please note: Turo will offer only limited assistance to owners who have declined Turo’s insurance and have opted to provide their own commercial rental liability insurance to renters instead.