Before you report a late return
Before you report a late return, contact your guest via Turo messaging to let them know whether they should extend their trip. If your car is available, ask them to request an extension. If your car isn’t available for an extension, let them know they must return the car as soon as possible. Wait at least 30 minutes after the scheduled end time to report the late return. Your vehicle’s protection remains active and you’re eligible to charge for additional usage and related fees as long as you report the late return within 24 hours of the trip end. If you’re a Commercial Host, you’re responsible for assessing late fees as per the policies posted on your public vehicle listing.
Hosts in the US and Canada:
When you’re ready, follow this link to report a late return.
Hosts in the UK:
When you're ready, follow these steps to report a late return:
- Tap the “Help” prompt at the bottom of the Help Center screen.
- Enter your question.
- Scroll down and tap “Contact Support.”
- Then select Host > Trip issue > Late return or missing car > Phone.