If your guest returns your car damaged, we ask that you contact him or her directly first to understand what happened. To be eligible for coverage, you must report the damage to us within 24 hours of the end of the trip. You’ll want to make sure that you take several photos of the damage. Once documented, open a new claim at turo.com/resolutions, where you can upload the photos along with any relevant details.
If the issue is a severe cleanliness problem (such as smoke smell in your vehicle or interior dirtiness), you can simply reach out to us at support.turo.com and click "Contact us" within 24 hours of the end of the trip, instead of going through the Resolutions tool. You'll want to include photographs of the issue with your concern as well so that we can help you with the issue as soon as possible.
If the guest is at fault, we will file a claim and a representative from our Claims Department will contact you to guide you through the claims process.
After you report a claim, a representative from the Claims Department at Intact will contact you to guide you through the claims process.