Report a new claim at turo.com/resolutions. When you report the claim, be sure to include pre and post trip photos (if they aren’t already uploaded to Turo) as well as any other documentation. To expedite your claim processing, be sure to include a clear description of the damage and high-quality photos of the damage.
To be eligible for coverage, you must report all damage to us within 24 hours of the scheduled end of the trip AND you must provide pre-trip photos taken up to 24 hours before the start time and post-trip photos taken up to 24 hours after the scheduled end-time. If you do not report all specific areas of damage within 24 hours of the end of the trip (or the return of the car in the event of late return), your claim will not be eligible for coverage. After you report a claim, your assigned representative from the Claims Department will contact you to guide you through the claims process.
If you prefer to work out the claim directly with the guest, just click on the ‘yes’ to the question, "would you like to work it out directly?" when reporting damage. Turo will automatically send an email with guidelines for “working it out” directly with the guest. “Working it out” often saves the host and guest both time and money.
If you would like to report a severe cleanliness problem (such as smoke smell in your vehicle or an excessive dirty interior), please report the issue at support.turo.com and click "Contact us" within 24 hours of the end of the trip, instead of going through the Resolutions tool. You'll want to include photographs or other evidence along with a description of your concern so that we can help you reach a resolution as soon as possible.