When a guest wants to book your car or request to change an already-booked trip, we’ll message you via text, email, and/or mobile app (depending on your preferences). You can either confirm or decline the request. You can also confirm or decline pending trips or trip change requests from your Dashboard, under the “Activity” tab. Requests expire within eight hours, so try to respond as promptly as possible.
If you believe a guest has booked a trip with your car but it’s not displaying in your Dashboard, then the trip does NOT exist. The same is true for trip changes. If a guest contacts you directly to modify their trip, please let them know that they must request the change online so that you can confirm it.
If you make an agreement via phone or email and the request is not confirmed as a "Booked trip” in our system, you’ll neither be paid for the extra time nor will the changes be covered by insurance.
Please note that guests can shorten their trips when they request a trip change from you. By accepting these requests, you may earn less money and you agree to any modified earnings when you accept the change request. Please also be aware that delivery duration discounts are usually not affected by shortening a trip.