If you want to offer a potential guest a different trip price from your normal price, you can either change your listing’s daily price, the weekly or monthly discount percentage, or change the prices for individual days for that guest by using our price-by-day feature. However, this must be done before the guest books a trip; if you wish to offer a deal after a trip has been booked and before it has started, we recommend canceling the trip yourself, changing the pricing, and asking the guest to send a new request with the new rates. (Remember, you are not able to offer discounts on trips that have already started, or change details about any trip that is already in progress.) If you do this, remember to change your rates back for any future bookings.
Changing your vehicle’s rate does not affect existing requests, so please make sure you only confirm requests that have the correct pricing. If you believe the pricing is incorrect, call our billing line at 1-866-735-2901 (for US), 1-888-391-0460 (for Canada), or 49(0)30-568-37898 (for Germany), and we’d be happy to help you!