For owners who want to make their listings even more attractive to travelers, try offering delivery. If you decide to offer delivery, you’ll drive the vehicle directly to your guest at the start of the trip, and pick it up at the end.
To set up delivery for your listing:
- Go to your car page
- Click on “Delivery & Airports” on the left hand side of the page
- Choose to which nearby airports you’d like to deliver and whether or not you’d like to offer custom deliveries
- Choose your delivery fee and how far you’re willing to travel to deliver your vehicle
When you make the delivery, be sure to consider how the drop-off will take place:
- The owner meets the traveler at the delivery location at the trip start time.
- The owner then arranges for his or her own way home, such as ride-sharing or public transportation.
- Alternatively, the traveler can drive the owner home if this is agreed upon before the trip starts.
- The mileage and fuel level should be logged at the time of the trip start/key exchange. These are tracked from the moment the trip starts (when the traveler and owner meet for the handoff) until the moment the vehicle is returned and the trip ends (when the traveler has returned the vehicle to the owner).
- Both owners and travelers should bear this in mind when arranging delivery.
Your delivery fee covers both pickup and return, so make sure you’re setting a price that you’re comfortable with; you’ll receive up to 85%* of this fee, just like your normal trip price. (Pro tip: Travelers LOVE free delivery; offering free delivery will help attract more bookings in the long run.)
You can also choose to set a custom delivery radius. Using this tool, you decide how far you’re willing to deliver your car and you’ll only receive requests that fall within your designated zone. Choose five, 10, 15, 20, 25, or 50 miles/km, or “anywhere”.
And just like all Turo trips, all deliveries are covered by our $1 million liability insurance in the US, or C$2 million liability insurance in Canada, so you’ll be covered on your way to deliver your car to your guest. You can check out our US Insurance FAQs or Canada Intact Insurance FAQs for more info.
All delivery payments can and must be made through the Turo reservation payment process, as integrated into the apps and website. Please also note that your guest's mileage count starts at the time they receive the vehicle, and end when the vehicle is returned back to you. Turo does not support payments made outside of the Turo platform, and engaging in such transactions may result in a suspension of your membership, and reduce or invalidate insurance coverage.
Unfortunately no deliveries, pick ups, or drop offs may occur in the state of New York or outside of the Quebec, Ontario and Alberta provinces in Canada.
Travelers can request to change the delivery location before the trip start. You will be notified of the request by email, text and notification in your dashboard. You have up to 8 hours to respond (or less, if the trip starts sooner than 8 hours). If the trip is already in progress, the drop off location can be changed as well. Locations can only be changed to the places you already offer delivery.
With location change requests, the pricing may also change if the fee is different than the original location. Changes during an in-progress trip will result in changes for 50% of the delivery fee, since only the drop-off will change. Please also be aware that delivery duration discounts are usually not affected by shortening a trip.
*US Owners receive 65%, 75%, or 85%, depending on which of the three vehicle protection plans they’re enrolled in. By default, owners receive 75% under our Standard plan. Canadian Owners can currently only enroll in the Standard Plan.