If you want to make your listing even more attractive to guests, try offering city delivery, also known as custom delivery. If you decide to offer city delivery, you determine how far you’re willing to travel to drive your vehicle directly to your guest’s chosen location at the start of the trip and to pick it up at the end.
To set up custom delivery for your listing:
- Go to your Host hub and choose “Vehicles” from the dropdown menu.
- Click “Edit Listing” for the vehicle.
- Click on “Delivery & Airports” in the left sidebar.
- Scroll down to “Guest’s chosen location” and click the box next to “Offer delivery to locations chosen by your guests.”
- Set your custom delivery fee.
- Set the distance you’re willing to travel from your car’s listed location.
Your city delivery fee covers both pickup and return, so make sure to set a price that you’re comfortable with. Just like your normal trip price, you’ll receive a percentage of the custom delivery fee depending on which protection package* you’ve chosen. (Pro Tip: Guests LOVE free custom delivery; offering it will help you attract more bookings in the long run.)
When you set the distance you’re willing to travel to deliver your vehicle, you’ll only receive requests that fall within that custom delivery radius. Choose a custom delivery distance of five, 10, 15, 20, 25, or 50 miles/km, or select “anywhere.”
Pickup and Drop Off
Once a guest books your vehicle for city delivery, be sure to consider how you’ll get home after dropping off your car. It’s most convenient for guests if you’re able to arrange your own way home by using public transportation or a ride-sharing service. If you must have the guest drive you home, be sure this is agreed upon before the trip starts. Use the Turo messaging system to capture and confirm your guest’s agreement to drive you home. (If this is not agreed to ahead of time, your guest is not obligated to give you a ride).
When dropping off and picking up the car, be sure to log the mileage and fuel level at the time of the trip start/key exchange. These are tracked from the moment the trip starts (when the guest and host meet for the handoff) until the moment the vehicle is returned and the trip ends (when the guest has returned the vehicle to the host). Both hosts and guests should bear this in mind when arranging city delivery.
Payments and Insurance
All city delivery payments can and must be made through the Turo reservation payment process, as integrated into the app and website. Turo does not support payments made outside of the Turo platform, and engaging in such transactions may result in a suspension of your membership and reduce or invalidate insurance coverage.
Just like all Turo trips, city deliveries are covered by our US$1 million liability insurance in the US, CA$2 million liability insurance in Canada, and €100 million in liability protection in Germany, so you’ll be covered on your way to deliver your car to your guest. You can check out our US Insurance FAQs, Canada Intact Insurance FAQs, or Germany Allianz Insurance FAQS for more info.
Unfortunately no deliveries, pickups, or drop offs may occur in the state of New York.
Before a trip starts, guests can request to change their custom delivery location. If this happens, you’ll be notified of the request by email, text, and notification in your Dashboard. You have up to eight hours (or less, if the trip starts sooner than eight hours) to approve or decline the change.
Currently, it is not possible for a guest to set two different locations prior to a trip start; however, if the trip is already in-progress, they may request to change the trip ending location. Because pickup has already occurred, changes will only affect the return location. Locations can only be changed to the places where you, the host, already offer custom delivery (e.g. if a host offers custom delivery within 10 miles of their home location, then that limitation remains in place).
When you approve a guest’s location change request, it may change the custom delivery fee you receive if pricing for the new location is different than that of the original location. Changes during an in-progress trip will result in changes for 50% of the custom delivery fee, since only the drop off will change. Please also be aware that custom delivery duration discounts are usually not affected by shortening a trip.
Hosts also have the option of offering airport delivery of their vehicle. Learn more about how to list your car for pickups and returns at your local airports here.
*US hosts receive 65%, 75%, or 85%, depending on which of the three vehicle protection plans they’re enrolled in, and 90% if they have declined Turo’s protection because they are providing their own commercial insurance. By default, hosts receive 75% under our Standard plan. Currently, the only Turo option available in Canada and Germany is the Standard Plan.