When you list your car, you have the option of making it available at nearby airports under the “Delivery & airports” option. If you choose to do this, it will appear when guests search for cars at that airport.
It is the responsibility of the hosts who use the airport feature to coordinate the delivery and pickup of the car with their guests. We happily provide liability coverage to you while you make the car delivery, as long as you’re an approved driver on Turo. You can also specify if you’d like to charge a delivery fee on your car listing, which would then be included in the trip cost. (You’ll receive up to 90%* of the delivery fee, just like your normal trip price.)
To make the process easier for you and your guests, we ask hosts to specify their delivery option when listing a car at an airport. You’ll choose from the following options:
- Curbside - you will meet your guest at the airport terminal.
- Parking lot - your car can be picked up and returned at an airport parking lot. You may be present for the key exchange or may leave the keys in a lockbox.
- Valet - only available at select airports, your car will be picked up at a Turo valet lot at the airport. Click here for more information about Turo valet.
- Custom - you know your local airports best, and you may have worked out an easier way to coordinate pickups and drop offs. If you select this option, you will provide all the details to your guest once the car is booked.
In some cases, you may need a ride somewhere in order to meet your guest at the airport. To make sure they can plan accordingly, you must specify whether or not you will need a ride after delivering the car. Your guest is not obligated to give you a ride if you do not select this option before the trip is requested!
No matter the delivery option, we always recommended communicating with your guest beforehand to make sure you’re on the same page about how, where, and when you will meet. At pickup and drop off time, hosts and guests can use Turo’s “Location Sharing” feature to ease the rendezvous by seeing each other’s locations on their smartphones. You may agree to meet at a cell phone lot, the departures curb, nearby public transport, at an airport-designated meeting place, or any place that is appropriate.
Pickup and drop off occur at the same location, unless a change is requested for the return location during the reservation through the Turo website or app and then approved by the you. Once a guest submits the change request, you will be notified and have up to eight hours to respond (or less, if your trip starts or ends sooner than eight hours). Locations can only be changed to the places where you have already specified that you deliver.
With location change requests, the pricing may also change if the fee is different than the original location. Changes during an in-progress trip will result in adjustments for 50% of the delivery fee, since only the drop off will change.
The mileage and fuel level should be logged at the time of the trip start/key exchange. These are tracked from the moment the trip starts (when the guest and host meet for the handoff) until the moment the vehicle is returned and the trip ends (when the guest has returned the vehicle to the host). Both hosts and guests should bear this in mind when arranging delivery.
*US hosts receive 65%, 75%, 85%, or 90% depending on which of the vehicle protection plans they’re enrolled in. By default, hosts receive 75% under our Standard plan. Currently only the Standard Plan is available in Canada and Germany. Hosts can decline a Turo protection plan if they offer their own commercial car rental insurance and thereby keep 90% of their trip earnings; you can read more about that here.