Setting distance included
You’ll set the number of miles/kilometres a guest may drive per day, week, and month. You can change that number at any time, but it won’t affect booked trips or trip requests. Setting a limit won’t always stop your guest from exceeding it, but we’ll compensate you if they do. Report the issue and present documentation within 24 hours after the trip ends.
You can also offer “unlimited mileage” to your guests as an Extra. Add Extras from the menu inside the vehicle listing. If a guest purchases "unlimited mileage," you can’t charge them for excess distance for that trip.
Setting excess distance fees
When you create your vehicle listing, we’ll set a fee per mile/kilometre you can charge guests who exceed the distance included in their trip. We base that fee on your car’s value so you receive optimal compensation.
You can also set your own price for excess distance. The most you can charge is the greater of either 2x our recommended fee or $0.75* per mile/kilometre up to $3.00*. Specialty and classic vehicles may charge any amount up to $3.00 per mile/kilometre.
To set your own price for excess distance:
- Choose Vehicles from the Host dropdown menu
- Select the vehicle listing you want to edit
- Choose “Distance included” from the menu there
If you change your excess distance fee, the new fee will apply to new trips only. It won’t affect any booked trips or existing trip requests.
Hosts can use the Reimbursement tool to charge a guest for mileage overages up to $500*. To request reimbursement of more than $500, contact Customer Support directly within 24 hours of the trip end. You must submit pre- and post-trip photos of the odometer that show the excess distance.
Turo calculates the excess distance cost by multiplying the number of extra miles/kilometres driven by your excess distance fee. If the cost is more than $1,000, we’ll charge the guest the greater of $1,000 or the difference in the value of the vehicle. We determine vehicle valuation in conjunction with external evaluation sources**.
You’ll receive a percentage of the reimbursement amount based on your vehicle protection plan. Turo isn’t responsible for any costs more than the greater of either $1,000 or the car’s lost value due to excess distance.
You’re responsible for collecting payment for excess distance yourself. Post your excess distance fee clearly in your vehicle’s description.
*Values are in CA$ for trips in Canada, € (euros) for trips in all countries in the eurozone, £ (pounds) in the United Kingdom, and US$ for trips in the United States and all other countries where Turo is available.
** We use a number of third-party evaluation services to ensure we take account for country-specific vehicle valuation and determine depreciation fairly.