We empower Turo hosts to set the miles/kilometres included per day, per week, and per month. Hosts can decide how many miles or kilometres their cars can be driven during each trip and can change these limits prior to a trip being booked. While setting a limit won’t necessarily stop your guest from exceeding it, we’ll compensate you (see below) when they do. All you have to do is present documentation and report the issue within 24 hours of the end of the trip.
Hosts also have the option to offer unlimited mileage to their guests as an Extra at a price they can select for themselves.
How is excess distance calculated?
At a host’s request, we charge guests for each additional mile or kilometre they’ve driven over the mileage limit for their trip. The funds collected are added to the host’s account to compensate them for the added wear and tear to their vehicle. Each host sets the cost per additional mile or kilometre, and that cost is clearly displayed on the host’s vehicle listing. The cost per additional mile/kilometre can vary from $0.01 to $3.00, up to $1,000.* (Hosts are not permitted to set their excess distance cost per additional mile/kilometre above the greater of $0.75 or 2x our recommended price for their vehicle.) If the total additional distance exceeds this amount, the guest will be charged the greater of $1,000 or the difference in the value of the vehicle. Vehicle valuation is determined by Turo in conjunction with external evaluation sources.**
How can hosts submit an excess distance claim?
Hosts can use our Reimbursement tool to charge a guest for mileage overages. While guests can be charged up to a maximum of $1,000, hosts can only use the Reimbursement tool to report mileage overages costing up to $500, and the host's share of that amount depends on which Turo protection plan they’ve chosen.
If the mileage overage costs more than $500, hosts must contact Customer Support directly within 24 hours of the trip end and submit pre- and post-trip photos of the car’s odometer that show that the guest exceeded the number of miles/kilometres included in the trip. If Turo must intervene in order to resolve the issue, hosts retain up to 85%*** of the total amount, not to exceed $1,000 or the car’s lost value due to excess mileage, whichever is greater. We’ll bill the guest for the extra miles based on our calculations. We’ll also charge a $10 administrative fee for processing the invoice. In no event will Turo be responsible to the host for any mileage overages in excess of $1,000 or the car’s lost value due to excess mileage, whichever is greater as explained above.
You are responsible for collecting payment for excess distance yourself if necessary, and should have your additional mile or kilometre cost posted clearly in your vehicle’s description.
* In the United States, hosts are paid in USD. In Canada, hosts are paid in CAD. In Germany, hosts are paid in EUR. In the United Kingdom, hosts are paid in GBP.
** We use a number of third-party evaluation services to ensure that we take into account country-specific vehicle valuation and determine depreciation fairly.
*** Hosts in the US receive 65%, 75%, 85%, or 90% of the reimbursement, depending on which vehicle protection plan they’re enrolled in. Hosts in other countries receive 75% under our Standard plan.