Distance limits and additional distance

Fast Facts

  • You can attract more guests by offering “unlimited distance.” If you do, we’ll add a badge to your vehicle listing.  
  • You can set a daily distance for your car. The minimum distance for most cars on Turo is 200 miles or 300 kilometres per day and is based on your vehicle’s value.
  • If your guest does drive farther than the distance included for a trip, you can request reimbursement.

What distance limits can I set for my car? 

When setting a distance limit for your car, you can choose one of the following:

  • Offer unlimited distance
    • We’ll display a badge on your vehicle listing.  
    • Your listing attract more guests, who’ll feel more at ease and often don’t drive farther than they need 
  • Set a daily distance limit 
    • We determine the minimum distance per day you can set based on your vehicle’s value. The minimum for most cars on Turo is 200 miles or 300 kilometres per day. 
    • You can set lower distance limits for higher value Deluxe Class and Super Deluxe Class cars. 
    • If a guest exceeds the distance allowed for a trip, you can request reimbursement at the fee set by Turo. See “How much can I charge a guest who goes over the distance limit?” below to learn how we calculate this fee 

How to set a distance limit for your vehicle

To set unlimited distance or a daily distance limit, follow the instructions below. Changes made to distance limits won’t apply to existing trip requests or booked trips but will apply to trips booked before August 12, 2020 if you accept an extension request for the trip. Read more about extensions below.  

  1. Log onto turo.com or the Turo mobile app.
  2. Open the Host menu at the top of the page and choose Vehicles. 
  3. Find the vehicle listing you want to edit and tap Edit listing.
  4. Choose Distance included from the menu.
  5. Set your miles/kilometres per day or choose Unlimited distance. 

How do distance limits work for extensions? 

If you approve a trip extension, guests will receive additional miles or kilometres in line with your daily distance limit for each added day of their extended trip. If a guest requests and you approve an extension on a trip that was booked before August 12, 2020, the new distance limits will be applied to the guest’s entire trip.

How much can I charge a guest who goes over the distance limit?  

If you submit a distance reimbursement, we’ll charge the guest a fee per mile/kilometre. You don’t have to set this fee. Turo calculates it when the trip is booked by dividing your daily price by your daily distance included.
Example: Let’s say your guest goes on a 3-day trip with a vehicle that is $100/day and has 200 mi daily distance included. We’ll divide the total trip price ($300) by the total daily distance (600 miles) for an additional distance fee of $0.50/mi. You’ll receive a percentage of additional distance fee in line with your protection plan for the trip.  Keep in mind that any discounts will impact the additional distance fee calculation. 

How do I charge my guest for additional distance? 

Use the Reimbursement tool to charge a guest for distance overages up to $500*. If the overages total more than $500*, submit your reimbursement request to customer support. You must submit your request no more than 72 hours after the trip ends. Be sure you’ve taken pre- and post-trip photos of the odometer no more than 24 hours before trip start and 24 hours after trip end and have uploaded them to Trip photos. 

 

Commercial Hosts

You’re responsible for collecting payment for excess distance yourself. Post your excess distance fee clearly in your vehicle’s description. 


*Values are in CA$ for trips in Canada and £ (pounds) in the United Kingdom. They’re in US$ for trips in the United States and all other countries where Turo is available. 

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