If there is an incident while a traveler is using your car, the traveler should report it to the appropriate parties: the police if urgent, and to Turo or you, the owner, depending on the coverage plan selected, as soon as possible (definitely within 24 hours from incident). If the vehicle is covered by one of Turo’s plans, a representative from our Claims Department will then contact you and guide you through the claims process. If the vehicle is covered by owner-provided insurance, you will work directly with your insurance provider to process the claim; Turo will not assist. If you (the owner) only learn of the incident at the end of the trip, please report it immediately, as it must be reported by the owner within 24 hours of the end of the trip to be eligible (under Turo’s coverage).
If your vehicle is covered under a Turo-provided plan, let us know if you’ll need a car to drive while your car is being repaired. If you have selected Turo’s Premium or Standard plans, we can provide you with up to $30 per day for your transportation needs, for up to 10 days (capping at $300). If you choose to rent a car from the Turo marketplace, we’ll issue you travel credit to use towards the trip cost. This credit will expire if not used within 30 days of the date it was issued. You may also use alternative methods such as public transportation, taxi, ride service (Uber, Lyft, etc.), or traditional car rental. Simply email your receipts to your assigned Claims Specialist and we will reimburse you up to the $30 per day limit. If your vehicle is covered under owner-provided insurance, you have waived these options through Turo, and you will need to refer to your commercial insurance plan for any additional coverages and reimbursements.
Please note that rentals from friends or family members are not eligible for reimbursement.
If you need to report damage, please click here. If there is an emergency, you may call our 24/7 emergency line at 1-866-735-2901. If you want to talk to a member of our Claims team about your claim or the claims process, we are available 8 am to 5 pm Pacific Time Mon–Fri and can arrange individual times to talk via email.
Please click here for more information about the process to handle claims, provided by our Insurance partner, Intact. You may also call them at 1-866-464-2424.
If you are a rental car company who has declined a Turo protection package in order to offer your own rental insurance coverage to renters, neither Turo nor its insurance partner is not responsible for any damage or claim that arises from a trip.
Owners in other countries
If there is an incident while a traveler is using your car, the traveler should report it to the appropriate parties: the police if urgent, and to you, the owner. Since the vehicle is covered by your own commercial rental car liability insurance, you will work directly with your insurance provider to process the claim; Turo will not assist.