About guest accidents and damage claims
We advise guests to report an accident to us and to you as soon as possible. If the accident involves another vehicle, we suggest they get the driver’s details, call the police, and file a report. But that doesn’t always happen.
If you don’t learn of an accident until the end of a trip, report it immediately in Turo’s Resolution center. You must report damage within 24 hours of the end of the trip or you may not be eligible for physical damage reimbursement or coverage under your host protection plan. Plan to submit pre- and post-trip photos of the damage area taken no more than 24 hours before and 24 hours after the trip. Turo Go hosts can submit post-trip photos only.
When you make your damage report, you can choose to either resolve the claim directly with your guest or have Turo manage the claim. Learn more about the Turo claims process in the US, Canada, or the UK. If you’re a Commercial Host, you’ll work with your insurance provider to process a damage claim; Turo will not assist.
If your vehicle has been towed, we strongly encourage you to move it to a site that doesn’t charge a storage fee. You should also take steps to ensure that your vehicle is out of harm’s way and not likely to be further damaged.
Depending on the protection plan you select, you may be eligible for loss of hosting income and/or replacement vehicle reimbursement or a courtesy car. Check the US, Canada, and UK host protection plan details for complete information about liability coverage, deductibles for physical damage, and specific plan benefits.