Fast Facts:
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Who should report the accident?
We advise guests who are in an accident to report it to us and to you as soon as possible. If the accident involves another vehicle, we suggest they call the police and file a report. But that doesn’t always happen. So if you don’t learn of the incident until the end of the trip, report it immediately. You must report damage within 24 hours of the end of the trip to be eligible for physical damage reimbursement under your host protection plan. If you’re a Commercial Host, you’ll work with your insurance provider to process the claim; Turo will not assist.
US host instructions for reporting an accident
If there’s an emergency, call our 24/7 emergency line at 1 (415) 965-4525. If you need to report damage from an accident, use the Claims resolution center. If the vehicle is covered by a US host protection plan, a Claims agent will contact you and guide you through the US claims process. If you have questions about your claim or the claims process, our Claims team is available Monday – Friday 8 am to 5 pm Pacific Time. Learn all the ways you can contact your claims representative. Depending on the host protection plan you select, you may be eligible for loss of hosting income and/or replacement vehicle reimbursement. Please note that “rentals” or “loaners” from friends or family members are ineligible for reimbursement.
Canadian host instructions for reporting an accident
If there’s an emergency, call our 24/7 emergency line at 1-888-391-0460. If you need to report damage for an accident, use the Claims resolution center. If the vehicle is covered by a Canadian host protection plan, a Claims agent will contact you and guide you through the claims process in Canada. If you have questions about your claim or the claims process, our Claims team is available Monday – Friday 9 am to 5 pm Pacific Time. Learn all the ways you can contact your claims representative. Check your host protection plan for details about a replacement vehicle during repairs. Please note that “rentals” or “loaners” from friends or family members are not eligible for reimbursement.
UK hosts instructions for reporting an accident
If there’s an accident or an emergency, call our roadside provider on +44 (0)344 243 8660. If you need to report damage, use the Claims resolution center. If the vehicle is covered by a UK host protection plan, a Claims agent will contact you and guide you through the claims process in the UK. If you have questions about your claim or the claims process, our Claims Team is available Monday – Friday 9am to 5pm Greenwich Mean Time +1. Learn all the ways you can contact your claims representative. Check your host protection plan for details about eligibility for a courtesy car during repairs. Please note that “rentals” or “loaners” from friends or family members are not eligible for reimbursement.
Important note: The claims submission and acceptance rates of UK hosts is monitored by our Claim’s Escalation team. Turo reserves the right to charge an appraisal deposit of up to £300 per claim, which won’t be refunded if the claim is denied.