Providing guests with an incident information card
An incident information card offers guests proof of vehicle insurance. It also tells them the steps to take if they’re in an accident. The card lists:
- liability insurance information, including insurance company name and policy number
- roadside assistance phone number
- instructions to follow in case of an accident
Hosts in California, Oregon, and Washington are required by law to keep a Turo incident information card in their vehicle. We recommend all hosts do the same. We also suggest keeping a copy of your vehicle registration and personal insurance card in the car. Let guests know where to find these documents. They may need to show them to a police officer if stopped. Or they may need to exchange information with another motorist in the event of an accident.
If you’re a Commercial Host, keep a copy of your commercial rental insurance card in your vehicle. Turo roadside assistance and claims processing isn’t available to guests traveling in a car that belongs to a Commercial Host. Let your guests know whom to contact in case of an accident.
Downloading a card
We email hosts a new incident information card each year. You can also download a card at the bottom of this page. Choose the card that matches your location.
- Hosts in the US should choose the card for “US-49-states-not-NY.”
- Hosts in Canada should choose the “Certificate of Insurance” for their province. Canadian hosts must also download and keep in their car the “Canada Accident Advice Card.”
- Hosts in Germany should download the insurance certificate for their country and this Accident Form.
- Hosts in the UK should choose the “UK Certificate of Motor Insurance.”
Knowing the limitations
A Turo incident information card doesn’t satisfy state or provincial "Financial Responsibility" requirements. You can’t use them to register your car. You may not use any of these cards for vehicles that are registered in or whose home location is New York state.