We know your car is important to you, and we expect guests to treat it with the same care you would. Your car should always be returned in the same condition that your guest received it in (or better!).
If a guest leaves a mess in your car or the battery is drained, we ask that you contact us within 24 hours of the trip’s end time so we can take the appropriate actions. For cleanliness issues, you’ll need to provide photographs of the vehicle showing the issue at the beginning and end of the trip (the photographs must be taken within 24 hours of the end of the trip, and submitted within 24 hours of being requested by Turo). We will then discuss your options directly with you for getting the problem fixed. Taking before and after photographs of your car at the start and end of every trip is a crucial part of receiving protection from cleaning issues!
In the event you need to get your car professionally cleaned, we will compensate you a set amounts that has been predetermined based on the seriousness of the cleaning needs. The levels of cleaning and how we define them are outlined in our Cleaning policy.