We know your car is important to you, and we expect guests to treat it with the same care you would. Your car should always be returned in the same condition that your guest received it in (or better!).
If a guest leaves a mess in your car or the battery is drained, we ask that you contact us within 24 hours of the trip’s end time so we can take the appropriate actions. For cleaning/smoking reimbursements of $50 or less, hosts can use the Reimbursement tool to submit arequest for payment. To request reimbursement for heavy/more severe cleanliness issues, you’ll need to provide both pre- and post-trip photographs of the vehicle’s condition by uploading them to Trip Photos. Pre-trip photos must be taken no more than 24 hours before the trip start, and post-trip photos must be taken no more than 24 hours after the trip end. You will then have up to 72 hours after the trip end to submit a Reimbursement Request via the button located on the reservation. Taking before and after photographs of your car at the start and end of every trip is a crucial part of receiving protection from cleaning issues!
In the event you need to get your car professionally cleaned, we will compensate you a set amounts that has been predetermined based on the seriousness of the cleaning needs. The levels of cleaning and how we define them are outlined in our Cleaning policy.
Commercial Hosts must collect reimbursement directly from their guests for any incidentals. If you want more details about our Commercial Host program, this article outlines some of the differences between having a Turo protection plan versus providing your own commercial rental insurance.