Listing a car
- Check to see that your vehicle is eligible for listing on Turo. We accept gas, diesel, hybrid, and electric-powered vehicles that seat eight or fewer people and, in some regions, light trucks, cargo vans, and “specialty” and “classic” cars may be listed.
- Write a great description, follow our guidelines for listing photos, set a fair price, decide on a mileage allowance, set your availability, decide whether or not you’ll offer delivery, and choose what Extras, if any, you’ll offer.
- You can set your own price per day or opt into Automatic Pricing for your vehicle so your car’s price auto-adjusts based on demand, market, car type, and other factors.
- One way to attract more guests is to offer weekly and monthly discounts. You may also want to consider setting custom prices for certain days or for certain guests.
- When you list your car, you can choose to offer delivery to your guest’s chosen location and other points of interest that you can customize in the delivery section of your vehicle page. You can also edit your listing at any time to add delivery.
- In addition to setting your car’s availability, you can adjust your trip preferences to minimize the number of unwanted requests you receive. That includes choosing how far in advance you want to receive trip requests and setting the hours that you’re available to accommodate guest pick ups and returns. You can also set the shortest and longest trip lengths you’d consider and whether or not you’re interested in booking your vehicle for long-term trips.
- If you’d like guests to be able to book your vehicle without your having to confirm their trip request, you can opt into “Book Instantly.”
- Turo is primarily a person-to-person car sharing platform; however, rental car companies could share their fleets on our platform by joining as Commercial Hosts as long as they offer commercial rental insurance. Listing a fleet on Turo does not relieve licensed rental car companies of any legal obligations, permits, airport permits, taxes, or fees that would otherwise apply to them.
- Person-to-person hosts must choose a Turo protection plan for their vehicle. You can change your plan at any time. The plan you choose will determine how much you earn for a trip -- 65%, 75%, or 85%.
- Turo asks US hosts to submit their car’s vehicle identification number (VIN) when they create a new listing as part of our safety recall program. That way, we can better identify vehicles that have a safety issue and alert hosts to address the issue before listing their vehicle. Turo complies with all laws in those states that laws governing safety recalls and car sharing participation.
Managing trip bookings
- Unless you’ve opted in to “Book Instantly,” you’ll have to accept or decline guests’ requests to book your vehicle. All hosts must approve or deny guest requests to extend or shorten a trip. In most cases you’ll have eight hours to respond; however, you may have less time depending on how far in advance a guest submits their request.
- You may meet a guest in person to hand off your keys, or you may choose to do a remote check-in. Whatever the case, you’ll need to verify your guest’s license and document your car’s condition. Read the details of how to verify a license here and what photos to take here. It’s crucial that you take pre- and post-trip photos for every trip, or you risk not being covered in the event of a reimbursement request or damage claim.
- Hosts in select markets may be eligible for Turo Go. Turo Go allows hosts to remotely unlock their vehicle for guests. The Turo Go device connects directly to the Turo app and also geolocates a vehicle, making for a smoother, safer experience for hosts and guests.
- If you’d like someone to help manage your vehicle listings and trips, you can designate a custodian to act on your behalf. They must have their own Turo account and be approved as a custodian by Turo.
- We strongly discourage hosts from canceling a guest’s trip unless it is absolutely necessary. If you must cancel a trip, do so as soon as possible in the Turo app or website and notify your guest immediately after. Hosts who cancel with short notice are charged a fine.
Maintaining your vehicle
- Turo has specific maintenance requirements that vehicles must meet in order to be listed and stay listed on our platform. If we learn of a quality, safety, or maintenance issue with your vehicle, we may temporarily restrict your listing and ask you to get a mechanic’s report.
- Turo requires hosts to keep their car legally registered and be honest about its condition, features, and protection plans. Vehicles must comply with all local and national laws specific to their region at all times. Failure to do so is considered vehicle misrepresentation and may result in a fine or loss of earnings.
- Because winter weather comes with its own set of driving challenges, Turo expects all hosts to comply with the laws and regulations for vehicle, safety, condition and operation in their region.
After the trip
- Thirty minutes after a trip ends, we’ll automatically initiate ACH payment to US hosts or a PayPal payout to hosts in Canada, Germany, the UK, and all other countries.
- If your guest failed to refuel your vehicle, drove more than the allotted trip miles/kilometres, received a ticket or a toll charge, or left your vehicle slightly dirty, request reimbursement for the costs via the Reimbursement tool. You can read complete information about the timeline and requirement for all reimbursement types here.
- Check the car for damage and take pictures to document the car’s condition post-trip. If you discover damage, you have up to 24 hours after the trip ends to report it at turo.com/resolutions.
If at any time you are unsure what to do or simply need help, you can contact us. We’re happy to answer your questions.