Listing a car
- Check that your vehicle is eligible for listing on Turo. We accept gas, diesel, hybrid, and electric-powered vehicles. Vehicles must seat eight or fewer people. In some regions, host may list light trucks, cargo vans, and “specialty” and “classic” cars.
- Commit to sharing your vehicle exclusively on Turo. You may not list a car you’ve already listed on another car sharing platform. Once you list a car on Turo, you can’t list it to share on another platform.
- Submit your car’s vehicle identification number (VIN) when creating your listing. If your car’s VIN matches that of another vehicle in our system, you’ll be unable to list that car. We collect VINs as part of our safety recall program. This allows us to identify unsafe vehicles and alert hosts. You must address safety issues before you can list your vehicle. Turo complies with all laws in those states that have laws governing safety recalls and car sharing participation.
- Spend time on the basics. Write a great description and follow our guidelines for listing photos. Set a fair price, decide on a mileage allowance, and set your availability. Decide whether you’ll offer delivery and choose what Extras, if any, you’ll offer.
- Set your own price per day or opt into Automatic Pricing. It auto-adjusts your car’s price based on demand, market, car type, and other factors.
- Offer weekly and monthly discounts to attract more guests. Consider setting custom prices for certain days or for certain guests.
- Make your car available for pickup and drop off at up to 10 popular places near your car’s location. Set delivery when you create your vehicle listing or add it at any time.
- Set your car’s availability. Then adjust your trip preferences to get more requests that work for you. Choose how far in advance you want to receive trip requests. Set the hours you’re available for vehicle pick ups and returns. You can also set the shortest and longest trip lengths you’d consider. And you can choose whether you’re interested in booking your vehicle for long-term trips.
- Opt into Book Instantly. This lets guests book your vehicle without your having to confirm their trip request.
- Choose a Turo protection plan for your vehicle. You can change your plan at any time. The plan you choose will determine how much you earn for a trip.
- Turo is primarily a person-to-person car sharing platform. But rental car companies can share their fleets by joining as Commercial Hosts. Commercial Hosts must offer commercial rental insurance to guests. They remain responsible for any legal obligations, permits, airport permits, taxes, or fees that would otherwise apply to them.
Managing trip bookings
- Unless you’ve opted in to Book Instantly, you’ll have to accept or decline guests’ trip requests. All hosts must approve or deny guest requests to extend or shorten a trip. In most cases, you’ll have eight hours to respond. You may have less time depending on how far in advance a guest submits their request.
- You can meet a guest in person to hand off your keys or do a remote check-in. Whatever the case, you’ll need to verify your guest’s license and document your car’s condition. We offer suggestions on how to verify a license and guidelines for what photos to take. It’s crucial that you take pre- and post-trip photos for every trip. If you don’t, you may not be covered for a reimbursement request or damage claim.
- Hosts in select markets may be eligible for Turo Go. The Turo Go device connects to the Turo app. It allows hosts to remotely unlock their vehicle for guests. It also geolocates a vehicle, making for a smoother, safer experience for hosts and guests.
- You can designate a custodian to help manage your vehicle listings and trips. They must have their own Turo account, and we must approve them as a custodian.
- We strongly discourage hosts from canceling trips unless it’s absolutely necessary. If you must cancel a trip, do so as soon as possible in the Turo app or website and notify your guest immediately after. We charge a fine to hosts who cancel with short notice.
Maintaining your vehicle
- Turo has specific maintenance requirements. Vehicles must meet these requirements to be listed and stay listed on our platform. If we learn of a quality, safety, or maintenance issue, we may temporarily restrict your listing and ask you to get a mechanic’s report.
- Turo requires you to keep your vehicle registered. All hosts must be honest about a vehicle’s condition, features, and protection plans. Vehicles must follow all local and national laws specific to their region. Hosts who fail to meet these conditions are committing vehicle misrepresentation. This could result in a fine or loss of earnings.
- Turo expects hosts to follow winter safety laws and regulations in their region.
After the trip
- We’ll initiate ACH payment to US hosts or a PayPal payout to all other hosts 30 minutes after a trip ends.
- You can request reimbursement for costs via the Reimbursement tool. These costs include refueling, excess distance, ticket or toll charges, or cleaning costs.
- Check your car for damage and take pictures to document the car’s condition post-trip. If you discover damage, you have up to 24 hours after the trip ends to report it at turo.com/resolutions.
If at any time you’re unsure what to do or need help, contact us. We’re happy to answer your questions.