Turo isn’t only a marketplace, but also a community. We work together to make the world a little greener and transit a little smarter. As such, it’s crucial that you treat your guest with the utmost respect.
Please be sure to:
- Promptly accept or decline pending trips (if you don't respond in less than eight hours, the request will automatically expire, and after two expirations, your car may be removed from the platform).
- Describe your car with as much detail as possible, and any special aspects of which the guest should be aware.
- Be on time for the key handoff.
- Keep your car clean, well maintained, and smoke-free.
- Take "before" and "after" photos of the car, mileage, and fuel before and after each trip to ensure you receive coverage.
- Remove any personal items (we are not able to replace them).
- Verify the driver’s license of the guest at the start of the trip, by checking that the name matches and the license is valid.
- Put the Turo (in the US), Intact (in Canada), or Allianz (in Germany and the UK) incident information card next to your registration, if you haven’t opted out of Turo’s protection.
- Leave feedback after each trip.
- Be nice and follow the community rules.
Read more about our special maintenance requirements here. If your car fails due to mechanical problems, you are responsible for it, including all associated costs.
You should use the Trip Checklist to document gas level, mileage, and any damage to the car before and after the trip. If you’re using the Turo app for your mobile device, you’ll be walked through this checklist when you follow the guided handoff process. We strongly suggest using the guided handoff process to make recording your car’s condition much easier.
You are responsible for keeping your vehicle personally insured and registered according to your state/province requirements.