What are Turo’s vehicle maintenance requirements?
Your vehicle must follow all laws and regulations for safety, condition, and operation. Regulations vary by location, and we expect you to remain compliant with local mandates. Failure to do so will result in a $100* violation fee. We’ll charge an additional $200* administrative fee if we must dispatch roadside service because of a maintenance issue.
You should get a vehicle mechanical and safety inspection at least once a year. An inspection will include a check of your car’s most critical safety items. In addition to the list of maintenance requirements below, UK hosts must confirm annual vehicle servicing and an MOT test where required (e.g. vehicles more than three years old). We may remove from our platform any vehicle that hasn’t been properly maintained.
The following is a list of Turo’s maintenance requirements for vehicle listings:
Visual overview and legal registration
- Certificate of registration
- License plate(s) decal
- Valid insurance
- Parking brake
- Service brake, 3mm or more (25% of the life of the brakes or more, typically)
- Undamaged exhaust system components/muffler
- No visible blue or black smoke
Steering and suspension
- Steering wheel and box
- Suspension/front end
- Vehicle height
- Sound horn to test for adequate signal
- The horn must be securely fastened to the vehicle
Glazing, glass, and windshield wipers
- Windshield, no cracks; no chips in the line of sight
- Windshield wipers and washer in working order
- Windows, no cracks
- Tint to legal specifications
Engine and powertrain
- Engine, including all subcomponents
- Cooling system
- Lubrication system
- Electrical and electronic management systems
- Transmission, including clutch, torque converter, and similar components
- All fluids and lubricants
- No check engine light, warning lights, or recalls
Visibility and lighting devices
- Headlight aim
- Headlights and rear lights working, no bulbs burned out
- Hazard lights, directionals/stop/reverse lights, and license plate light(s)
- Rear view mirror
- Mirrors (general)
Tires and wheels
- 4/32” or greater tread depth (50% or higher of tread, typically)
- Six years old or newer
- No cuts, gouges, bulges or bubbles in the sidewall
Seat belts and airbags
- No airbag warning lights or recalls'
- No safety restraint system (SRS) or occupant classification system (OCS) warning lights or recalls
Body, including all seals and panels
- No hanging body panels
- No damage to the floor pan, cowl panel, or structural pillars
* Amounts are in CAD for Canada and £ (pounds) for the United Kingdom. They’re in US$ for in the United States and all other countries where Turo is available.<div>
What do I do if Turo restricted my car for a maintenance issue?
If we’ve restricted your vehicle for a maintenance issue, follow these steps to get your car back on the road.
- Schedule an inspection with an ASE-certified mechanic.
- Download the inspection form at the bottom of this page and ask the mechanic to complete it.
- Once you pass the inspection, reply to the Turo email you received notifying you about the maintenance issue and vehicle restriction. Give the shop’s contact information in the body of the email and attach the completed inspection form.
- Look for a follow-up email from us once we review your documentation.
Can I make repairs myself?
Hosts in the US and Canada may make certain repairs themselves. After completing a repair, you must submit a photo of the new part and a photo or video of the now-functioning element. The photo or video must show a timestamp dated after the date the maintenance issue was discovered. Once you submit this documentation, we’ll review it and contact you about next steps. Eligible hosts may repair or replace the following if they are capable of doing so:
- burned out lights or cracked highlights
- dashboard lights
- non-working windows
- damaged or missing mirrors
- damaged, cracked, or chipped glass
- damaged or worn hoses, belts, and tires
- car batteries and key fob batteries
- internal components such as armrests, glove box, and interior door panels
Are there special requirements for winter safety?
You’re responsible for following winter safety laws in your area, including laws about the use of snow tires, studded tires, and chains. If your car is listed in Canada, you must follow the regulations of the province in which it is registered. British Columbia requires winter tires or chains on most routes in the province from October 1 to April 30. Vehicles in the province of Quebec are legally required to be outfitted with winter tires from December 15 to March 15. Check the specific winter safety requirements for your state, province, or region and plan to follow all laws and regulations. If you fail to do so, we may cancel trips booked in your vehicle and remove you from Turo. If a guest feels uncomfortable or unsafe, they can reject your vehicle at check-in or return it early.