Guests are required to return the car at the end of the trip and to inform the host if they are running late.
If your guest has not returned the car or contacted you by the end of the trip, don’t panic! We encourage you to first contact your guest to see why they’re late and when you can expect your car back. If you can’t get hold of them, we recommend giving them some additional time to get in touch with you. And don’t worry — while the guest’s insurance and protection may be reduced or invalidated because of the late return, if you have selected a Turo protection package, your protection as a host remains unaffected.
Our Customer Support team will be available during business hours to assist you with contacting your guest. Turo will offer limited assistance to hosts who have not selected a Turo protection plan.
To impose late fees, please contact us within 24 hours of the end of the trip, providing the guest’s name and date and time of the late return, so we can invoice the guest according to the late return policy.*
*Please note that if you are a Commercial Host who is not using a Turo protection plan and are offering guests your own commercial rental liability insurance, you are solely responsible for assessing late fees according to your own policies as outlined on your public vehicle description.