Guests are responsible for replacing the fuel they use during each trip. We highly recommend filling your gas tank before handing your car off to a guest so it’s easy to tell when the gas hasn’t been replenished. If you’re offering an electric vehicle (EV) for rent, a best practice is to fully charge the car before your guest picks it up. Electric vehicles must have at least an 80% charge at the start of a trip, that is, at the time the guest picks up the key.
You may also offer prepaid refueling for gas and electric cars to your guests as an Extra. If purchased, a guest can return the vehicle with any level of fuel without being charged a fee after the trip to refill it. This can help minimize some of the frustration of requesting reimbursement if your car is returned with less fuel.
Document the fuel levels with pre-trip (check in) and post-trip (checkout) photos of the fuel gauge. Post-trip photos must be taken no later than 24 hours from the end of the trip. If your car is returned with less fuel than when you provided it, refill your tank within 24 hours after the end of the trip and take a photo of your dated purchase receipt. You’ll submit these documents when requesting reimbursement.
If you have an electric vehicle, you won’t have a refueling receipt. Instead, if your EV is returned to you with a lower fuel level than it had at the start of the trip, you’ll be reimbursed based on the level of fuel in your EV when it’s returned to you. If your electric vehicle is returned half full or less (0%-50%), you’re eligible for a $20 reimbursement. If your EV is returned more than half full (51%-90%), you’re eligible for a $10 reimbursement. If your EV is returned with a fuel level of 91% or more, it will not qualify for reimbursement. You will submit fuel gauge photos when requesting your reimbursement, but no additional documentation will be required.
The quickest way for us to process your fuel reimbursement request is for you to submit it via the Reimbursement tool on your Dashboard. Click on the “Activity” tab and scroll to find the associated trip. Click into the trip and choose “Request Reimbursement” from the menu on the right. You have up until 72 hours after a trip ends to request a fuel reimbursement.
If there are extenuating circumstances that prevent you from submitting your request via the Reimbursement tool, send us a message with all the documentation, and we’ll be happy to reimburse in accordance with our fuel policy.